Customer Support Representative/Contact the support - Revision history

Leda at 22:02, 27 October 2021

2021-10-27T22:02:00Z

Dorothée at 20:39, 27 March 2021

2021-03-27T20:39:09Z

Dorothée at 20:31, 27 March 2021

2021-03-27T20:31:42Z

Dorothée at 20:16, 27 March 2021

2021-03-27T20:16:22Z

Dorothée: Dorothée moved page Customer Support Representative/Contact a CSR to Customer Support Representative/Contact the support: internationalisation

2021-03-27T20:06:47Z

Dorothée moved page Customer Support Representative/Contact a CSR to Customer Support Representative/Contact the support: internationalisation

Dorothée: Created page with "==Contact a CSR/GM== ===Before contacting a GM === ;Before you contact a GM to report a problem or complain about another player's behaviou..."

2021-03-27T20:05:01Z

Created page with "==Contact a CSR/GM== ===<span style="color: Crimson">Before contacting a GM </span>=== ;Before you contact a GM to report a problem or complain about another player's behaviou..."

New page

==Contact a CSR/GM==
===<span style="color: Crimson">Before contacting a GM </span>===
;Before you contact a GM to report a problem or complain about another player's behaviour:
:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
:* Have you read the '''[[Ryzom Code of Conduct]]'''? the code on the forum

===In Game===
:* '''Chat''': first make sure a service representative is present by typing the command: /who gm
:** If yes, proceed as with another player: /tell <GMName>.
:** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)

===Via the Web===
:* '''Write a Ticket''': [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
:* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
:* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''

===By E-mail===
:* write to [mailto:support@ryzom.com support@ryzom.com]

@@ Line 1: / Line 1: @@
 <noinclude>{{Trad
-|DE =Customer Support Representative/Kontakt zum Support|DEs =1
+|DE =Customer Support Representative/Kontakt zum Support|DEs =4
 |EN =Customer Support Representative/Contact the support|ENs =4
 |ES =Customer Support Representative/Contactar el soporte|ESs =1

@@ Line 1: / Line 1: @@
-<noinclude><center><big><big><big>'''Contact the support'''</big></big></big></center>
+<noinclude>{{Trad
 <br /><br />
 </noinclude>

@@ Line 4: / Line 4: @@
 ===<span style="color: Crimson">Before contacting a GM </span>===
 ;Before you contact a GM to report a problem or complain about another player's behaviour:
-:*  Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
+:* Explain the problem in the ''“Universe”'' channel. Perhaps another player has encountered and solved it.
-:*  Have you read the '''[[Ryzom Code of Conduct]]'''? the code on the forum
+:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
 ===In Game===
@@ Line 11: / Line 13: @@
 :** If yes, proceed as with another player: /tell <GMName>.
 :** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
-:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
+:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app <img src="https://app.ryzom.com//app_support/favicon.png" > brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
 ===Via the Web===
-:* '''Write a Ticket''': [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
+:* '''Write a Ticket''': <img src="https://app.ryzom.com//app_support/favicon.png" > [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
 :* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
 :* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''

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