New Billing Service - Revision history

Dorothée at 13:25, 3 December 2021

2021-12-03T13:25:12Z

Zorroargh at 14:20, 31 October 2021

2021-10-31T14:20:14Z

Lanstiril: /* Payment Options */

2020-09-12T20:01:24Z

‎Payment Options

Dorothée at 04:43, 27 August 2020

2020-08-27T04:43:48Z

Moniq: /* Who to contact in case of a billing problem? / margin left for last entry, but maybe use list instead?

2020-08-26T21:38:03Z

‎Who to contact in case of a billing problem?: margin left for last entry, but maybe use * list instead?

Moniq: /* Payment Options */ "ou" -> "or"

2020-08-26T21:19:44Z

‎Payment Options: "ou" -> "or"

Tamarea: /* How to activate a recurring subscription if the Ryzom account is linked to a Steam account? */

2020-08-26T18:54:52Z

‎How to activate a recurring subscription if the Ryzom account is linked to a Steam account?

Dorothée at 18:34, 26 August 2020

2020-08-26T18:34:29Z

Dorothée: /* Who to contact in case of a billing problem? */

2020-08-26T18:32:32Z

‎Who to contact in case of a billing problem?

Dorothée: /* What happens to the bank details entered when activating a one-time payment? */

2020-08-26T18:32:22Z

‎What happens to the bank details entered when activating a one-time payment?

@@ Line 243: / Line 243: @@
 {{portal|Forge|Gameplay}}
-[[Category: Trash]]  [[Category:Ryzom Team]] [[Category:Game updates 2020]]
+  [[Category:Ryzom Team]] [[Category:Game updates 2020]]
 [[de:Neuer Abrechnungsservice]] [[es:Nuevo servicio de facturación]] [[en:New Billing Service]] [[fr:Nouveau service de facturation]] [[ru:Новая биллинговая услуга]]{{last version link|New Billing Service}}</noinclude>

@@ Line 242: / Line 242: @@
 ----
 {{portal|Forge|Gameplay}}
-[[Category:Forge]]  [[Category:Ryzom Team]] [[Category:Game updates 2020]]
 [[de:Neuer Abrechnungsservice]] [[es:Nuevo servicio de facturación]] [[en:New Billing Service]] [[fr:Nouveau service de facturation]] [[ru:Новая биллинговая услуга]]{{last version link|New Billing Service}}</noinclude>

@@ Line 95: / Line 95: @@
 [[File:New Billing image1.png|center|512px]]
-The Premium access offers several payment options: * '''Recurring payments''' (via '''[https://xsolla.com/ Xsolla]'''), with automatic renewal each 1, 3, 6 or 12 months.
+The Premium access offers several payment options:
 * '''One-time payments '''(''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 3, 6 or 12 months, which can be cumulated with other one-time payments.
 * '''Short duration one-time payments''' (''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 2, 5 or 7 days, which can be cumulated with other one-time payments.

← Older revision		Revision as of 04:43, 27 August 2020
Line 16:		Line 16:


−	Ryzom is getting a new billing system offering more possibilities in terms of subscription duration and means of payment. The system accessible from its website [https://www.ryzom.com/ https://www.ryzom.com].	+	Ryzom is getting a new billing system offering more possibilities in terms of subscription duration and means of payment. The system is accessible from its website [https://www.ryzom.com/ https://www.ryzom.com].

@@ Line 199: / Line 199: @@
 ==== Who to contact in case of a billing problem? ====
-<div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support or that of Paypal. Indeed, the Ryzom team does not manage the payment process.</div><div style="margin-left:1.251cm;margin-right:0cm;">For Xsolla, click on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window.</div><div style="margin-left:0cm;margin-right:0cm;">For Paypal, click on the '''''Contact''''' link at the bottom of the transaction window.</div>
+<div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support or that of Paypal. Indeed, the Ryzom team does not manage the payment process.</div><div style="margin-left:1.251cm;margin-right:0cm;">For Xsolla, click on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window.</div><div style="margin-left:1.251cm;margin-right:0cm;">For Paypal, click on the '''''Contact''''' link at the bottom of the transaction window.</div>
 === One-time payments via Steam ===

@@ Line 96: / Line 96: @@
 The Premium access offers several payment options: * '''Recurring payments''' (via '''[https://xsolla.com/ Xsolla]'''), with automatic renewal each 1, 3, 6 or 12 months.
-* '''One-time payments '''(''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 3, 6 ou 12 months, which can be cumulated with other one-time payments.
+* '''One-time payments '''(''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 3, 6 or 12 months, which can be cumulated with other one-time payments.
-* '''Short duration one-time payments''' (''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 2, 5 ou 7 days, which can be cumulated with other one-time payments.
+* '''Short duration one-time payments''' (''via'' '''[https://xsolla.com/ Xsolla]''') : punctual payments of 1, 2, 5 or 7 days, which can be cumulated with other one-time payments.
-* '''One-time payments''' (''via'' '''[https://www.paypal.com/us/webapps/mpp/home Paypal]'''l) : punctual payments of 1, 3, 6 ou 12 months<span style="color:#000000;">, but also of 2, 3, 5 or 7 days, which can be cumulated with other one-time payments.</span>
+* '''One-time payments''' (''via'' '''[https://www.paypal.com/us/webapps/mpp/home Paypal]'''l) : punctual payments of 1, 3, 6 or 12 months<span style="color:#000000;">, but also of 2, 3, 5 or 7 days, which can be cumulated with other one-time payments.</span>
 * '''One-time payments''' (''via'' '''[https://store.steampowered.com/app/373720/Ryzom/ Steam]''') : available only if the Ryzom account is linked to a Steam account. In this case, the payment options listed above are not accessible

@@ Line 132: / Line 132: @@
 === How to activate a recurring subscription if the Ryzom account is linked to a Steam account? ===
-<div style="margin-left:1.251cm;margin-right:0cm;">Payments via Steam being one-time ones, not recurring ones, this is not possible without further intervention. Here is the procedure to follow:</div># <div style="color:#000000;">Untie your account from Steam using the link at the bottom of the billing window (see screenshot below).</div>
+<div style="margin-left:1.251cm;margin-right:0cm;">Payments via Steam being one-time ones, not recurring ones, this is not possible without further intervention. Here is the procedure to follow:</div>
 # Choose the first subscription option ('''''Recurring Payments''''') and enter the requested information.
 # Link again (optionally) your account to Steam on the next game launch.

@@ Line 1: / Line 1: @@
-<noinclude>{{WIP}}{{Trad
+<noinclude>{{Trad
 |DE=Neuer Abrechnungsservice
 |ES=Nuevo servicio de facturación

@@ Line 222: / Line 222: @@
 <div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by Valve, sole recipient of this information. The Ryzom team has no access to it.</div>
-=== Who to contact in case of a billing problem? ===
+==== Who to contact in case of a billing problem? ====
 <div style="margin-left:1.251cm;margin-right:0cm;">The Steam payment system is managed by Valve. In case of problem with the billing system, contact Steam Support. Indeed, the Ryzom team does not manage the payment process.</div>

@@ Line 218: / Line 218: @@
 <div style="margin-left:1.251cm;margin-right:0cm;"><span style="color:#000000;">'''Special case'''</span><span style="color:#000000;">: if a recurring subscription </span><span style="color:#000000;">''via''</span><span style="color:#000000;"> Xsolla has been taken out before linking the Ryzom account to the Steam account, the Steam option is not available on the Ryzom billing system. To make it available, the recurring subscription must be cancelled first.</span></div>
-=== What happens to the bank details entered when activating a one-time payment? ===
+==== What happens to the bank details entered when activating a one-time payment? ====
 <div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by Valve, sole recipient of this information. The Ryzom team has no access to it.</div>