Zorroargh: Created page with "{{Trad |DE= |EN=Problems and solutions |ES= |FR= |RU= }} === What to check and to ask when a player has a problem === * what is their platform : Windows, Linux, OS X, 32 or 6..."

2018-06-11T11:29:24Z

Created page with "{{Trad |DE= |EN=Problems and solutions |ES= |FR= |RU= }} === What to check and to ask when a player has a problem === * what is their platform : Windows, Linux, OS X, 32 or 6..."

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=== What to check and to ask when a player has a problem ===

* what is their platform : Windows, Linux, OS X, 32 or 64 bits
* a screenshot of the error
(if on windows)
* screenshot of C:\Program Files (x86)\Ryzom
* screenshot of C:\Users\<login>\AppData\Local\Ryzom
* screenshot of C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
* (screenshot of another directory if they didn’t install Ryzom Installer in default directories)
* copy-paste of C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini
* copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.log
* copy-paste of C:\Users\<login>\AppData\Roaming\Ryzom\0\client.cfg
* screenshot of C:\Users\<login>\AppData\Roaming\Ryzom\0\user content
* (if they used a profile different of 0, replace the 0 by the right profile ID before)

=== Error 126 on an ATI/AMD card ===

If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)

=== Location of default files under all platforms ===

* Windows :
* C:\Users\<login>\AppData\Local\Ryzom
* C:\Users\<login>\AppData\Roaming\Ryzom
* Linux :
* HOME/.local/share/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)
* OS X :
* HOME/Library/Application Support/Ryzom (both profiles (0, 1, 2, etc…) and servers (ryzom_live, ryzom_dev, etc…) are in the same directory)

=== Error 307 ===

It’s a problem with Sourceforge.

First you need to close Ryzom Installer.

To fix that you can manually download the required files :

* Data : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_data.7z/download
* Windows 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win64.7z/download
* Windows 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_win32.7z/download
* Linux 64 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux64.7z/download
* Linux 32 bits client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_linux32.7z/download
* OS X client : https://sourceforge.net/projects/ryzom/files/installer/ryzom_live_client_osx.7z/download

Data are always required and you need to download the right client.

Then you move all these 7z files in :

* Windows : C:\Users\<login>\AppData\Local\Ryzom
* Linux : HOME/.local/share/Ryzom
* OS X: HOME/Library/Application Support/Ryzom

And relaunch Ryzom Installer, it should detect files and uncompress them :)

=== Player can't start client because of a wrong DLL ===

* edit C:\Users\<login>\AppData\Local\Ryzom\ryzom_installer.ini, remove the directory after *source_directory=* to be sure, it won't copy again from old client
* remove completely all DLLs and EXEs in C:\Users\<login>\AppData\Local\Ryzom\ryzom_live
* download the right client on SF (see Error 307)
* put it to C:\Users\<login>\AppData\Local\Ryzom (don't uncompress it!)
* restart Ryzom Installer
* it should uncompress the new client and you should be able to patch and play after that

=== Error 6 ===

It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.

=== point_except handler4_common could not be located in the dynamic link library msvcrt.dll ===

Error is ''The procedure entry point_except handler4_common could not be located in the dynamic link library msvcrt.dll'', to fix it you need to :

* Browse to C:\Windows\System32 folder and file this file dwmapi.dll
* Rename this file from dwmapi.dll to dwmapi.dll_old

=== Ryzom Installer can't run and displays an error message box ===

Ryzom Installer, after installing it, is using 32 bits DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' and Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom''' and then DLLs in '''C:\Users\<login>\AppData\Local\Ryzom''' could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from '''C:\Users\<login>\AppData\Local\Ryzom\ryzom_live''' to '''C:\Users\<login>\AppData\Local\Ryzom'''.

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Problems and solutions - Revision history

Zorroargh: Created page with "{{Trad |DE= |EN=Problems and solutions |ES= |FR= |RU= }} === What to check and to ask when a player has a problem === * what is their platform : Windows, Linux, OS X, 32 or 6..."