Ryzom Code of Conduct - Revision history

Maupas at 14:25, 1 April 2023

2023-04-01T14:25:51Z

Maupas: /* I. Courtesy Rules */

2023-04-01T13:08:43Z

‎I. Courtesy Rules

Maupas: /* III. Game Integrity Infringement */

2023-03-31T22:59:44Z

‎III. Game Integrity Infringement

Maupas: /* III. Game Integrity Infringement */

2023-03-31T22:58:05Z

‎III. Game Integrity Infringement

Maupas: /* III. Game Integrity Infringement */

2023-03-31T22:50:01Z

‎III. Game Integrity Infringement

Ulukyn at 14:56, 31 March 2023

2023-03-31T14:56:34Z

Maupas at 08:30, 30 April 2022

2022-04-30T08:30:07Z

Maupas at 15:14, 26 April 2022

2022-04-26T15:14:24Z

Maupas at 10:30, 26 April 2022

2022-04-26T10:30:02Z

Maupas at 10:22, 26 April 2022

2022-04-26T10:22:32Z

@@ Line 20: / Line 20: @@
 :* a private chat with an online CSR:
 :** in-game chat : <code>/tell [CSR name]</code>;
-:** Ryzom Chat (''https://chat.ryzom.com'') (1)
+:** Ryzom Chat (''https://chat.ryzom.com'') (1);
-:** Ryzom Discord (''https://discord.gg/heBRfQE5nZ'')
+:** Ryzom Discord (''https://discord.gg/heBRfQE5nZ'');
-:* an e-mail sent to [mailto:support@ryzom.com support@ryzom.com].
+:* a ticket created on https://support.ryzom.com.
 (1) ''Ryzom Chat (chat.ryzom.com) is the game's external chat. It is also used as a bridge between the in-game and out of game chats of Ryzom. When you are in-game, you can know if a player writes  using a channel on of Ryzom Chat thanks to the tilde (~) in front of his/her name.''
@@ Line 29: / Line 29: @@
 Its members are volunteers under '''non-disclosure agreement (NDA)''' and are not allowed to reveal their identity neither to other players nor to other members of the Ryzom teams. If a player thinks he knows the identity of the player behind the CSR (or any NDA members of a Ryzom team), he is prohibited from disclosing the information to others and doing so would be cause for sanctions to be applied. (Major offense, see [[#B. Warnings and sanctions|B. Warnings and sanctions]])
-Members of Support are in charge of solving the various problem related to the game (technical, disciplinary, etc.). They must behave with politeness and courtesy at all times. If you have a disagreement with a member, you can address a complaint, duly documented, to [http://mailto:support@ryzom.com support@ryzom.com] which will be forwarded to the head of Support. Any unfair complaint against a member of Support may be subject to a sanction.
+Members of Support are in charge of solving the various problem related to the game (technical, disciplinary, etc.). They must behave with politeness and courtesy at all times. If you nonetheless have a dispute with a CSR, you can submit a complaint, duly documented in a ticket (https://support.ryzom.com), specifying in its title that it is for the attention of the Support team manager. Any unfair complaint against a member of Support may be subject to a sanction.
 When a member of Support contacts you, you '''''must''''' follow their instructions and reply with courtesy and politeness. Any breach will be sanctioned according to our procedures for sanctions and escalation policy. (See [[#B. Warnings and sanctions|B. Warnings and sanctions]])
@@ Line 44: / Line 44: @@
 In the case of a disagreement with another player, you are expected to try to find to an amicable settlement yourselves. A ticket should be a recourse of last resort; which should only be sent if you are not able to resolve the situation and a third party needs to become involved.
-If you have to resort to sending the above-mentioned ticket, it is important to take screenshot(s), depending on the situation, for further reference. '''It is essential that the screenshot(s) show(s) the entire in-game screen and has not been altered in any way (censorship or anything else) in order to be considered acceptable.''' It has to show clearly the violation that you want to point out. Note that a screenshot showing the open map allows the Support Team to see the Atysian date, which is easily transposable to a real date. Videos are also accepted. For any other questions, you can contact the Support Team using the in-game ticket system, directly in-game through a /tell if a CSR is online, through Ryzom Chat, Ryzom Discord or through an e-mail sent to support@ryzom.com.
+If you have to resort to sending the above-mentioned ticket, it is important to take screenshot(s), depending on the situation, for further reference. '''It is essential that the screenshot(s) show(s) the entire in-game screen and has not been altered in any way (censorship or anything else) in order to be considered acceptable.''' It has to show clearly the violation that you want to point out. Note that a screenshot showing the open map allows the Support Team to see the Atysian date, which is easily transposable to a real date. Videos are also accepted. If you have any questions, you can contact the team using the ticket system in-game or on https://support.ryzom.com, directly in-game via /tell if a CSR is connected, via Ryzom Chat or lastly via Ryzom Discord.
 '''Note''' Any abuse of the ticket system will be documented and sanctioned.
@@ Line 64: / Line 64: @@
 '''In certain specific cases (highly abusive version of an offence, repeated minor offences...), the support team reserves the right to override the above scales of penalties to decide on a penalty better suited to the seriousness of the facts presented''' (e.g.: minor offence requalified as a major offence).
-'''Note''': In the case of a heavy and immediate sanction (suspension or permanent banning of an account), as the player in question can no longer be contacted in-game, he or she will be contacted only through e-mail '''to the e-mail address filed in his/her personal account'''. This is why it is important to enter a valid e-mail address when registering. If the player in question does not receive the e-mail, or if they wish to dispute the sanction, they can contact the Customer Support team at support@ryzom.com support@ryzom.com].
+'''Note''': In the case of a heavy and immediate sanction (suspension or permanent banning of an account), as the player in question can no longer be contacted in-game, he or she will be contacted only through e-mail '''to the e-mail address filed in his/her personal account'''. This is why it is important to enter a valid e-mail address when registering. If the player in question does not receive the email or disputes the sanction, they can contact the support team using the ticket system (https://support.ryzom.com).
@@ Line 94: / Line 94: @@
 :I.5. '''Disturbance of an in-game event''' ''(Minor Offence)''
 ::As respect towards the players participating in an event and towards the Event Team that prepared it, players not concerned with this event are asked not to come and disturb the event by using words or actions that are inappropriate or irrelevant. Any abuse may be punished.
-::If you would like to interact with a scheduled event, please contact the Support Team (support@ryzom.com), precising in the title it's for the Event Team, which will judge the admissibility of your request.
+::If you wish to interact with a scheduled event, please create a ticket via https://support.ryzom.com specifying in its title that it is for the attention of the event team, who will judge the admissibility of your request.
 ::The Event and Support Teams may take the right to preclude any disturber by teleporting the character to another (safe) place or by taking more advanced actions, such as teleporting and rooting the character for the remainder of the event if the player does not show respect and instead continues to disturb it the event.
 ::A possible, but necessary, punishment may also be carried out subsequently.
@@ Line 201: / Line 201: @@
 ::'''III.5.3 Multi-boxing for more than 4 characters''' (''Major Offence'')
 ::The number of accounts connected at the same time is limited to four.
-::However, Customer Support may make exceptions in individual cases (such as a large family, public computer etc). If you believe you should be exempted, please contact the Support Team at support@ryzom.com, mentioning the reason for your request along with the names of all the accounts concerned.
+::However, Customer Support may make exceptions in individual cases (such as a large family, public computer etc). If you believe you should be granted such an exception, please create a ticket via https://support.ryzom.com, stating the reason for your request and the logins of all affected accounts.
 ::'''III.5.4 Multi-boxing during off-peak hours
@@ Line 230: / Line 230: @@
 ::The concept of exploit covers any use of a third-party program, a client modification or recompilation or (ab)use of a bug to gain an advantage over the other players.
 ::Exploits are forbidden and punishable by the Customer Support Team, which has the right to decide the severity of the noticed exploit. On this subject, repeated offences are an aggravating factor.
-::Discovering a security breach or an exploitable bug does not constitute a breach of the Code of Conduct provided that it is immediately reported by email to the Support (support@ryzom.com) and is therefore not liable to be sanctioned, as long as the use of such is stopped after discovery.
+::The discovery of a security vulnerability or exploitable bug is not a violation of the Code of Conduct provided that it is immediately reported to the Support Team via ticket (https://support.ryzom.com). It is therefore not subject to sanction, provided that the use of the vulnerability or bug in question is discontinued after its discovery.
 ::'''If you suspect the use of an exploit, you must contact us using one of the means mentioned above.'''

@@ Line 96: / Line 96: @@
 ::If you would like to interact with a scheduled event, please contact the Support Team (support@ryzom.com), precising in the title it's for the Event Team, which will judge the admissibility of your request.
 ::The Event and Support Teams may take the right to preclude any disturber by teleporting the character to another (safe) place or by taking more advanced actions, such as teleporting and rooting the character for the remainder of the event if the player does not show respect and instead continues to disturb it the event.
-A possible, but necessary, punishment may also be carried out subsequently.
+::A possible, but necessary, punishment may also be carried out subsequently.
 :I.6. '''Account sharing''' ''(No Offence)''

@@ Line 189: / Line 189: @@
 :'''III.4 Use of VPN/proxy'''
-Connection to the game server is not allowed via VPN/proxy to avoid abuse. A justified request to make an exception for an account can however be made to the Support Team.
+::Connection to the game server is not allowed via VPN/proxy to avoid abuse. A justified request to make an exception for an account can however be made to the Support Team.
 :'''III.5. Multi-boxing'''

@@ Line 206: / Line 206: @@
 ::Multiboxing is tolerated for up to four simultaneous accounts for all activities except PvP and outpost battles during the hours when it is a gameplay necessity due to low game server traffic (22h-10h UTC, i.e. 0h-12h CEST).
 <center><big><big>'''Summary on multi-boxing'''</big></big></center>
@@ Line 227: / Line 225: @@
 :* Multiboxing allowed up to 4 simultaneous accounts for other activities.
 ----
 :'''III.6. Exploit''' (''Critical, Major or Minor Offence, depending upon the case'')

@@ Line 188: / Line 188: @@
 ::<small>[[#bot|*↑]] <span id=Def>Using a third-party program to play through scripted actions.</span></small>
-:'''III.4. Multi-boxing'''
+:'''III.4 Use of VPN/proxy'''
-::'''III.4.1 General rule for multi-boxing '''
+Connection to the game server is not allowed via VPN/proxy to avoid abuse. A justified request to make an exception for an account can however be made to the Support Team.
-::'''III.4.2 Multiboxing during outpost battles, PvP, boss hunts, marauder boss attacks and Storyline scripted events''' (''Major Offence'')
+:'''III.5. Multi-boxing'''
 ::Multiboxing is limited to two accounts connected simultaneously during outpost battles, PvP, boss hunts, marauder boss attacks and Storyline scripted events. If you suspect abuse, please send as many screenshot(s) or video(s) required to show the violation to the Support Team.
-::'''III.4.3 Multi-boxing for more than 4 characters''' (''Major Offence'')
+::'''III.5.3 Multi-boxing for more than 4 characters''' (''Major Offence'')
 ::The number of accounts connected at the same time is limited to four.
 ::However, Customer Support may make exceptions in individual cases (such as a large family, public computer etc). If you believe you should be exempted, please contact the Support Team at support@ryzom.com, mentioning the reason for your request along with the names of all the accounts concerned.
-::'''III.4.4 Multi-boxing during off-peak hours
+::'''III.5.4 Multi-boxing during off-peak hours
 ::Multiboxing is tolerated for up to four simultaneous accounts for all activities except PvP and outpost battles during the hours when it is a gameplay necessity due to low game server traffic (22h-10h UTC, i.e. 0h-12h CEST).
-::'''III.4.5 Use of VPN/proxy
+::'''III.5.5 Use of VPN/proxy
 ::Connection to the game server is not allowed via VPN/proxy to avoid abuse. A justified request to make an exception for an account can be made to the Support Team.
@@ Line 225: / Line 228: @@
 ----
-:'''III.5. Exploit''' (''Critical, Major or Minor Offence, depending upon the case'')
+:'''III.6. Exploit''' (''Critical, Major or Minor Offence, depending upon the case'')
 ::The concept of exploit covers any use of a third-party program, a client modification or recompilation or (ab)use of a bug to gain an advantage over the other players.
 ::Exploits are forbidden and punishable by the Customer Support Team, which has the right to decide the severity of the noticed exploit. On this subject, repeated offences are an aggravating factor.
@@ Line 231: / Line 234: @@
 ::'''If you suspect the use of an exploit, you must contact us using one of the means mentioned above.'''
-:'''III.6. Aggro dragging outside of outpost battles''' (''Minor Offence'')
+:'''III.7. Aggro dragging outside of outpost battles''' (''Minor Offence'')
 ::Intentionally dragging one or several mobs towards another player in order to kill or harass them is prohibited. If a player sees or is informed that he has unintentionally committed aggro dragging, they must apologize and do their best to resurrect the concerned characters, if required.
 ::If you become victim of intentional aggro dragging and can prove it (for instance with a screenshot of a tell showing that, when they were contacted by you, or the person dragging not showing any sign of remorse and no will to come back to revive you), you can contact the Support Team through one of ways mentioned above. We will then open a file and act accordingly. Here again, repeated offenses will be taken into consideration.
-::Only aggro dragging during an outpost battle is tolerated when done by the attackers and defenders (see III.9.).
+::Only aggro dragging during an outpost battle is tolerated when done by the attackers and defenders (see III.10.).
-:'''III.7. Kill stealing''' (''Minor Offence'')
+:'''III.8. Kill stealing''' (''Minor Offence'')
 ::Killing a mob which is already being attacked by another player or group of players, is considered as kill stealing and is prohibited.
 ::If, after trying to resolve the situation between the parties involved, no solution is found, you may contact the Support Team through the means mentioned above. However, before contacting any CSR, first try to communicate with the player(s) involved and resolve it yourself!
 ::In the case of a Boss, a Named mob or a Marauder Boss please refer to the following paragraph.
-:'''III.8. Bosses, Marauder Bosses and Named mobs''' (''Minor Offence'')
+:'''III.9. Bosses, Marauder Bosses and Named mobs''' (''Minor Offence'')
 ::a) '''Theft of Bosses, Marauder Bosses or Named'''
 :::A Boss, Marauder Boss or Named belongs to the first team that has locked it, as long as the lock is active. (See https://app.ryzom.com/app_forum/index.php?page=topic/view/27212 for more information.)
 :::A second team may assume the Boss, Marauder Boss or Named only if it is not yet locked or it is unlocked. To do this, it can exclusively: Fight the first team in PvP. To do this, it can exclusively:
 :::*Fight the first team in PvP;
-:::*Take advantage of the departure of the first team, which automatically unlocks the mob. Note that if there is only one character left alive or present in the team that has locked mob, it will be unlocked. Aggro dragging aimed at weakening the other team is prohibited and is therefore punishable (see '''III.6''').
+:::*Take advantage of the departure of the first team, which automatically unlocks the mob. Note that if there is only one character left alive or present in the team that has locked mob, it will be unlocked. Aggro dragging aimed at weakening the other team is prohibited and is therefore punishable (see '''III.7''').
 :::A Boss, Named or Marauder Boss is considered free as long as it is not locked by any team.
-:::The pull of Boss, Marauder Boss or of Named by a single person, that is to say without team, is possible but insufficient to cause the locking. To re-acquire the Boss, Marauder Boss or Named in this case is not considered to be kill stealing.
+:::The pull of Boss, Marauder Boss or of Named by a single person, that is to say without team, is possible but insufficient to cause the locking. To re-acquire the Boss, Marauder Boss or Named in this case is not considered to be kill stealing (see '''III.8''').
 ::b) '''Camping of Boss or Named spots'''
 :::Camping of Boss or Named spots is not regulated because it is often impossible to prove.
-:'''III.9. Disrespect of the PvP rules''' (''Minor Offence'')
+:'''III.10. Disrespect of the PvP rules''' (''Minor Offence'')
 ::In Ryzom, PvP is at all times consensual. Activating your PvP tag, entering a PvP zone or engaging in an outpost battle implies that you accept the consequences. To put it simply, if you do not want to take part in PvP action, then it is your responsibility to not activate your tag and to not enter PvP zones.
 ::a) '''PvP Faction'''

@@ Line 12: / Line 12: @@
 <center>''[[:Category:Ryzom Team|Ryzom Team]] Manager''</center>
 {{Clear}}
 The following rules cover the most common situations situations although not exhaustive. The Customer Support team has the right to amend these rules if a new situation should arise which needs further clarification.

@@ Line 7: / Line 7: @@
 |H  =1
 |palette=Alert}}</noinclude>
-{{Clear
+{{Clear}}
 <center><big><big><big><big>'''Ryzom Code of Conduct'''</big></big></big></big><sup><ref>As on the 25<sup>th</sup> of April 2022; Original on [https://ryzom.com/terms-of-service website]'''.</ref></sup></center>
 <center><big><big>'''[[User:Tamarea|Tamarea]]'''</big></big></center>