Contact a CSR/GM

Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour

• Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
• Have you read the Ryzom Code of Conduct? the code on the forum

In Game

• Chat: first make sure a service representative is present by typing the command: /who gm
  • If yes, proceed as with another player: /tell <GMName>.
  • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
• Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

• Write a Ticket: "Support" app, web version
• Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
• See also, on the forum, the topic: Forums » GENERAL» The Support team

By E-mail

• write to support@ryzom.com