en:Ryzom Installer Manual
fr:Manuel de l'installeur Ryzom
 
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Reference text ( Maintained text, used as reference ) :
Notes: (Tamarea, 2018-11-22)


Contents

What is Ryzom Installer?

"Ryzom Installer" is a new tool to handle the migration from 2.1 to 3.0. It has been created because 2.1 client doesn't support all platforms (it only supports Windows 32 bits) and it is installed in a "wrong" location (a MMORPG shouldn't be installed in C:\Program Files because this directory is not writable by a normal user and requires Administrator permissions).

It’s called "Installer" because it can be used to install Ryzom from scratch and download required data.

How does Ryzom Installer works?

The first time a player on version 2.1 client launches the game, it’s the Installer that launches instead of client. It detects it must migrate current data and copies them to a new location (where user can write). After the migration, it displays a simple dialog with the choice of a "profile" (a default one is created during migration) and allows to click on Play or Configure.

Once everything is done, the player is able to launch Ryzom as usual clicking on an icon or using the Installer.



Configuration file used or created by Ryzom Installer

Each user choice is saved in a configuration file named ryzom_installer.ini. You can open https://bitbucket.org/ryzom/ryzomcore/src/05465687c514be172eadb4d39d670714219d4558/code/ryzom/tools/client/ryzom_installer/res/ryzom_installer.ini?at=compatibility-develop&fileviewer=file-view-default with your browser to see its default content. This file is integrated into Ryzom Installer binary and is copied in C:\Users\<your name>\AppData\Local\Ryzom even if you chose a different location during migration.

After the default profile is created (at the end of the migration), its content should be like that : 

   version=3
   
   [common]
   language=fr
   source_directory=
   installation_directory=C:/Users/Kervala/AppData/Local/Ryzom
   use_64bits_client=true
   should_uninstall_old_client=true
   installer_filename_windows=ryzom_installer_qt_r.exe
   installer_filename_osx=RyzomInstaller.app/Contents/MacOS/RyzomInstaller
   installer_filename_linux=ryzom_installer_qt
   
   [product]
   name=Ryzom
   publisher="Winch Gate Property Limited"
   url_about=http://ryzom.com/?lang=$LANG
   url_help=http://app.ryzom.com/app_forum/index.php?page=topic/view/22047/1&post149889=$LANG#1
   comments=Science-fantasy MMORPG
   
   [servers]
   size=1
   
   [server_0]
   id=ryzom_live
   name=Atys
   display_url="http://app.ryzom.com/app_releasenotes/index.php?lang=$LANG"
   files_list_url="https://sourceforge.net/projects/ryzom/rss?path=/installer"
   data_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_data.7z?r=&ts=$TIMESTAMP"
   data_download_filename=ryzom_live_data.7z
   data_compressed_size=1500000000
   data_uncompressed_size=7000000000
   client_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_client_$ARCH.7z?r=&ts=$TIMESTAMP"
   client_download_filename=ryzom_live_client_$ARCH.7z
   client_filename_windows=ryzom_client_r.exe
   client_filename_osx=Ryzom.app/Contents/MacOS/Ryzom
   client_filename_linux=ryzom_client
   client_filename_old_windows=client_ryzom_rd.exe
   configuration_filename_windows=ryzom_configuration_qt_r.exe
   configuration_filename_osx=Ryzom.app/Contents/MacOS/RyzomConfiguration
   configuration_filename_linux=ryzom_configuration_qt
   comments=
   
   [profiles]
   size=1
   default=0
   
   [profile_0]
   id=0
   name=Ryzom (Atys)
   server=ryzom_live
   executable=
   arguments=
   comments=Default profile created by Ryzom Installer
   desktop_shortcut=true
   menu_shortcut=true






Advices

Linux version of Ryzom Installer

Linux version of Ryzom Installer is available on http://ryzom.com (just click on Linux logo to download it).

You get a ryzom_installer_linux.tar.bz2 to uncompress, it'll create a ryzom_installer_linux directory with 32 and 64 bits versions of Installer and a ryzom_installer_linux.sh script that'll launch the right Installer depending on your platform.

Choose where you want to install Ryzom data and client (by default in ~/.local/share/Ryzom), wait until it downloaded and uncompress all files.

If you want to use your interfaces, configurations, etc... you just need to copy them to ~/.local/share/Ryzom/0

If you have error 307 message, just download :

You should have "Ryzom Installer" and "Ryzom (Atys)" entries in your applications menu.

If Ryzom doesn't want to start, you may need to install OpenAL on your distribution (you can check that by trying to launch it using command-line).

To start Ryzom (and use your first profile) from command-line, you can use : ~/.local/share/Ryzom/ryzom_live/ryzom_client -p 0

How to remove the installer and files?

Go in "Add/Remove programs, it should launch Installer in Uninstaller mode and allow to check components you want to uninstall.

If something went wrong, you may need to check these locations :

Different problems and their solutions

What to check and to ask when a player has a problem

Ryzom Installer can't run and displays an error message box

Ryzom Installer, after installing it, is using 32 bits DLLs in C:\Users\<login>\AppData\Local\Ryzom and Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live should be in 64 bits if you chose a 64 bits client. After a patch, client is copying Ryzom Installer from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom and then DLLs in C:\Users\<login>\AppData\Local\Ryzom could be incompatible with the copied Ryzom Installer :( The temporary fix is to copy both msvcp100.dll, msvcr100.dll and ryzom_installer_qt_r.exe from C:\Users\<login>\AppData\Local\Ryzom\ryzom_live to C:\Users\<login>\AppData\Local\Ryzom. This will be fixed in next patch.

Ryzom Installer seems blocked/stalled

If Ryzom Installer seems blocked/stalled, it can be because there was a previously version of Ryzom Installer that wasn’t properly uninstalled or if player moved directories and configuration file became invalid. In this case, it’s possible to uninstall it completely by removing whole content of C:\Users\<login>\AppData\Local\Ryzom and C:\Users\<login>\AppData\Roaming\Ryzom but please be sure that player hasn’t files he would like to keep before doing that. In that case, always make a backup.

Not enough disk space

If players have not enough disk space, it should notify them and they'll have to chose another location.

Error 6

It means than the downloaded 7z file was incomplete and Ryzom Installer couldn't uncompress it. The best fix is to find the file in C:\Users\<login>\AppData\Local\Ryzom and to change its extension from .7z to .7z.part (just adding a .part). If you restart Ryzom Installer, it should try to resume the file. If it takes too long, you can download it manually (see error 307) and move it to C:\Users\<login>\AppData\Local\Ryzom.

Error 126 on a ATI/AMD card

If a player with an ATI/AMD card has an error 126 when launching Ryzom or Configuration (it should only display the splash screen and then the error in a dialog), you need to go to C:\Windows\System32 and copy atio6axx.dll to atiogl64.dll After this change, Ryzom should launch :)

Error 307 & Error 0 & ""File is larger than expected""

It’s a problem with Sourceforge.

First you need to close Ryzom Installer.

To fix that you can manually download the required files :

Data are always required and you need to download the right client.

Then you move all these 7z files in :

And relaunch Ryzom Installer, it should detect files and uncompress them.

Direct3D driver / OpenGL

If player used a Direct3D driver with 2.1 client and since client.cfg will be copied, it’ll continue to use D3D. Now that OpenGL is recommended driver for all cards, players could need to switch to it manually clicking on Configure button in Ryzom Installer and select OpenGL (or Auto) instead of Direct3D. If not, he could have texture issues.

White or black textures

The default quality has been improved in v3 clients. By the way, v3 clients use 128 Mo of video memory against 32 Mo for v2's ones.

The textures are sent to the graphic card's memory. If you see them in white or black, it's probably because your graphic card has not got enough memory to stock them. Moreover, if your graphic card does not support the compressed textures, Ryzom detects it and unzips them before to send them.

So in case of white or black graphic issue, please reduce the graphic qualities in Configuration and deactive FXAA (lower graphic quality and no effects), it should help to fix the problem. If it does not work, try to switch from OpenGL to Direct3D. It could fix the texture issue... but you'll see the trees moving, trunk included (know bug: https://bitbucket.org/ryzom/ryzomcore/issues/160/wind-tree-vp-not-working-correcly-under ).

point_except_handler4_common could not be located in the dynamic link library msvcrt.dll

Error is The procedure entry point_except_handler4_common could not be located in the dynamic link library msvcrt.dll, to fix it you need to :

Player can't start client because of a wrong DLL

Case of manually move of "ryzom_live" folder

If player manually moves "ryzom_live" folder or another one, Ryzom Installer won't detect it and player will have to edit his ryzom_installer.ini

German players with an English Windows environment

If German player has an English Windows environment than Ryzom will start in English too, even when the user has chosen a German installation (this only chose the language for the installation process, not the language for the game itself)

Location of default files under all platforms

What to do if I do not find a solution to my problem in this list?

Please come on #ryzom on IRC Freenode (direct link: http://webchat.freenode.net/?channels=ryzom and someone will help you in direct!

No sound when using OpenAL driver

Be sure to have installed https://www.openal.org/downloads/oalinst.zip (under Windows) or OpenAL package for your distribution (libopenal1 under Debian-based ones). OpenAL is always installed under OS X.

Unable to install OS X version of Ryzom Installer

If there are any bug with Ryzom Installer

In all cases, if you found a bug with Ryzom Installer, you can download and install latest versions from http://ryzom.com and try it. They'll be updated regularly.

My download is very slow

You can close Ryzom Installer, Sourceforge should redirect to a best mirror and your download will resume.

Crash after teleporting

It could be related to XAudio2 driver under Windows. You can switch to FMod driver and check if it's better, to do that simply add to your client.cfg : 

DriverSound = "FMod";

Ryzom Installer is always copying old data

You should need to uninstall Ryzom Installer and reinstall it or edit ryzom_installer.ini and remove directory on line source_directory=

No OpenGL driver for ATI Radeon HD 4500 series

Download legacy drivers on : http://support.amd.com/fr-fr/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064

If this case occurs, you should see in client.log : 

2016/10/25 03:31:16 INF  2d0 ryzom_client_r.exe driver_opengl_extension.cpp 1589 NL3D::registerGlExtensions : 3D: OpenGL 1.1.0 / Microsoft Corporation / GDI Generic

Crash before character selection and after login

If player has nel_report_*.log with content : 

A failed assertion occurs
ProcName: ryzom_client_r.exe
Date: 2016/10/30 11:14:29
File: Z:/home/nevrax/ryzomcore/code/nel/include\nel/misc/singleton.h
Line: 155
FuncName: NLMISC::CManualSingleton<class NLSOUND::CListenerFMod>::getInstance
Reason: "_instance() != NULL" 
-------------------------------

No log
-------------------------------

And last lines in client.log : 

2016/10/30 12:59:27 INF  5e8 ryzom_client_r.exe common.cpp 682 NLMISC::Exception::Exception : Exception will be launched: Failed to create the FMod driver object
2016/10/30 12:59:27 WRN  5e8 ryzom_client_r.exe audio_mixer_user.cpp 479 NLSOUND::CAudioMixerUser::initDevice : Failed to create the FMod driver object

Then player system don't succeed to load FMod driver :( I suggest to switch back to XAudio2 driver by adding to their client.cfg : 

DriverSound = "XAudio2";

Player launched Ryzom, don't see any window on the screen but the icon is present in task bar

Coordinates of Ryzom window are outside the screen, to fix that :

Player receives "Empty answer from server (error code 62)"

If this error message occurs, it means that Ryzom didn't receive any response from server. In most of cases, it's related to a connection problem. If you have an anti-virus and/or a firewall you could try to disable them (at least to check if it works).

You can also try to display URL : http://shard.ryzom.com:40916/login/r2_login.php?cmd=ask

If it displays an error message or a blank page, you found the problem (that's your connection), if it displays the correct message : 0:Invalid account: (2001) (in askSalt) it's something else.

Client crashed with Access Violation exception generated at 0xXXXX, thread attempts to read at 0xXXXXX

It's a standard crash, you need to gather more details depending on the moment where it crashed.

Unable to install Ryzom Installer under OS X

With old OS X versions, you can get an error message when installing Ryzom Installer, to workaround that you can directly download a ZIP file containing Ryzom Installer on: http://devl1.ryzom.com/RyzomInstaller.zip

Error codes from Ryzom Installer

These errors are from Qt, you can find them on : http://doc.qt.io/qt-5/qabstractsocket.html#SocketError-enum

Installation of server test Yubo (v3)

WARNING: you can only access Yubo shard if you have got a specific account with yubo access.

To add Yubo with Ryzom Installer, just follow these steps :

-close Ryzom Installer if it is launched

-show your hidden folders

-WINDOWS: go to C:\Users\<login>\AppData\Local\Ryzom - or type %appdata% in explorers' addressbar and go back one time to find local folder

-MAC: go to ~/Library/Application Support/Ryzom

-LINUX: go to ~/.local/share/Ryzom under Linux or the other folder where you installed Ryzom

-copy ryzom_live folder to ryzom_dev

-open ryzom_installer.ini with a text editor (Wordpad, notepad++, gedit, etc...) 

 (to find it:  
 WINDOWS -> C:\Users\<login>\AppData\Local\Ryzom - or type %appdata% in explorers' addressbar and go back one time to find local folder
 MAC -> find the ryzom_installer.ini in /Users/<Your UserID>/Library/Application Support/Ryzom

- delete all parts beginning by [servers] and [server_0] and put : 

 [servers]
 size=2
 
 [server_0]
 id=ryzom_live
 name=Atys
 display_url="http://app.ryzom.com/app_releasenotes/index.php?lang=$LANG"
 files_list_url="https://sourceforge.net/projects/ryzom/rss?path=/installer"
 data_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_data.7z?r=&ts=$TIMESTAMP"
 data_download_filename=ryzom_live_data.7z
 data_compressed_size=1500000000
 data_uncompressed_size=7000000000
 client_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_client_$ARCH.7z?r=&ts=$TIMESTAMP"
 client_download_filename=ryzom_live_client_$ARCH.7z
 client_filename_windows=ryzom_client_r.exe
 client_filename_osx=Ryzom.app/Contents/MacOS/Ryzom
 client_filename_linux=ryzom_client
 client_filename_old_windows=client_ryzom_rd.exe
 configuration_filename_windows=ryzom_configuration_qt_r.exe
 configuration_filename_osx=Ryzom.app/Contents/MacOS/RyzomConfiguration
 configuration_filename_linux=ryzom_configuration_qt
 comments=
 
 [server_1]
 id=ryzom_dev
 name=Yubo
 display_url="http://app.ryzom.com/app_releasenotes/index.php?lang=$LANG"
 files_list_url="https://sourceforge.net/projects/ryzom/rss?path=/installer"
 data_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_data.7z?r=&ts=$TIMESTAMP"
 data_download_filename=ryzom_live_data.7z
 data_compressed_size=1500000000
 data_uncompressed_size=7000000000
 client_download_url="http://downloads.sourceforge.net/project/ryzom/installer/ryzom_live_client_$ARCH.7z?r=&ts=$TIMESTAMP"
 client_download_filename=ryzom_live_client_$ARCH.7z
 client_filename_windows=ryzom_client_r.exe
 client_filename_osx=Ryzom.app/Contents/MacOS/Ryzom
 client_filename_linux=ryzom_client
 client_filename_old_windows=client_ryzom_rd.exe
 configuration_filename_windows=ryzom_configuration_qt_r.exe
 configuration_filename_osx=Ryzom.app/Contents/MacOS/RyzomConfiguration
 configuration_filename_linux=ryzom_configuration_qt
 comments=Test server

- save the file

- WINDOWS: launch Ryzom Installer in Ryzom's main folder

- MAC: launch Ryzom Installer in /Applications

- LINUX: launch Ryzom Installer in Applications menus

- create new profiles in Settings -> Profiles, you should have Atys and Yubo as server choice now :)

- click on "Open" button to open profile folder

- open client.cfg with a text editor (Wordpad, notepad++, gedit, etc...

- add the line at the end (if not already done) : Application = {"ryzom_dev", "./client_ryzom_r.exe", "./"};

- save client.cfg

- return back to Ryzom Installer window

- click on OK

- select your profile and click on Play, it should patch

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