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{{PageLinksEntry || Page=[[FAQ]]}} | {{PageLinksEntry || Page=[[FAQ]]}} | ||
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| + | To [[User Manual]] | ||
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| + | == How contact the support team == | ||
| + | https://app.ryzom.com/app_support/index.php?from_index=1&lang=en | ||
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| + | [[File:BarreWebapp.png|thumb|webapp tool bar]] | ||
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| + | In game ? will send a email to support (Ryzom support - regarding this wiki: https://chat.ryzom.com/channel/pj-ryzom_wiki), creating a ticket <ref>A ticket is created for that, with a reference (such as #12645), but you won't receive any automatic answer with this reference. Support team are players, please wait for an answer at least 2 days, or contact them using RC. '''Specially if you use several toons''', as each email sent create a new ticket, support will have to search among several tickets to copy paste information from a ticket to an other.</ref>. The support team (or CSR - VG, GM, SGM... are ranks in support team) will first check if the email contains or not minimal information to work, then will search someone in the (Event/Lore/...) team to help, and will answer you (maybe with some other questions) in game or using email (check your email box, specially if you use several accounts with different emails - typically the case with technical issues). | ||
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| + | When the ticket is closed, if you reply to an email related, the ticket associated with that old email will be reopened. So... thanks to not reply to an old email (for ex related to an email change for an account) to ask a new question on some new feature, or any subject not related with this old email :) | ||
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Revision as of 13:18, 28 June 2019
For support, please make a difference between CSRs (able to help you with more than advices) and volunteer players who can only help you with words, but have no power to help you change your name or remove your ban.
Note: improve the following list by adding the names of the CSR and their specialties, precising who's a CSR, an Anim or anything else and also which language each of them can speak (with an estimation of their mastery of each language going from 1 to 5, 5 being perfect and 1 being "can help with a translator"?)
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To User Manual
Contents
How contact the support team
https://app.ryzom.com/app_support/index.php?from_index=1&lang=en
In game ? will send a email to support (Ryzom support - regarding this wiki: https://chat.ryzom.com/channel/pj-ryzom_wiki), creating a ticket [1]. The support team (or CSR - VG, GM, SGM... are ranks in support team) will first check if the email contains or not minimal information to work, then will search someone in the (Event/Lore/...) team to help, and will answer you (maybe with some other questions) in game or using email (check your email box, specially if you use several accounts with different emails - typically the case with technical issues).
When the ticket is closed, if you reply to an email related, the ticket associated with that old email will be reopened. So... thanks to not reply to an old email (for ex related to an email change for an account) to ask a new question on some new feature, or any subject not related with this old email :)
Archives
| |
Linux FAQ and Tutorials
Linux To do list
| Task | Assigned to | Display | Progress | Status |
|---|---|---|---|---|
| Write a tutorial or complete the FAQ page for each regular technical question related to Linux.
If the tutorial already exist, please copy it in this wiki to enable the translations, adding the link to the source. |
All the Linux team | FAQ: http://forge.ryzom.com/wiki/Linux_FAQ_EN
Tutorial: create a new page |
WIP | Added on http://app.ryzom.com/app_forum/index.php?page=post/view/141841 as soon as verified |
| Look at the unsticky topics about Linux in the EN Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Linux FAQ and Linux Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Linux in the DE Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Linux FAQ and Linux Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Linux in the FR Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Linux FAQ and Linux Tutorials" topic. |
To do |
Linux Team
They are joinable on IRC.
- CSR Emiro (Deutsch, English)
- Glorf (French, English)
- Kervala (French, English)
- Madi (French, English)
- Zatalyz (French, simple English)
- Daulath (French, ?)
- Zorroargh (French, Spanish, English)
- Shikitiwa (French, ?)
Mac FAQ and tutorials
Mac Todo list
| Task | Assigned to | Display | Progress | Status |
|---|---|---|---|---|
| Write a tutorial for each regular technical question related to Mac.
If the tutorial already exist, please copy it in this wiki to enable the translations, adding the link to the source. |
All the Mac team |
Tutorial: create a new page |
WIP | Added on http://app.ryzom.com/app_forum/index.php?page=topic/view/20964/ as soon as verified |
| Write a Mac FAQ | ||||
| Look at the sticky topics about Mac in the EN Support part of the WebIG forums
then report in the discussion part of this page which ones have to be unstick or added in the "Mac FAQ and Mac Tutorials" topic. |
To do | |||
| Look at the sticky topics about Mac in the DE Support part of the WebIG forums
then report in the discussion part of this page which ones have to be unstick or added in the "Mac FAQ and Mac Tutorials" topic. |
To do | |||
| Look at the sticky topics about Mac in the FR Support part of the WebIG forums
then report in the discussion part of this page which ones have to be unstick or added in the "Mac FAQ and Mac Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Mac in the EN Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Mac FAQ and Mac Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Mac in the DE Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Mac FAQ and Mac Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Mac in the FR Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the "Mac FAQ and Mac Tutorials" topic. |
To do |
Mac Team
They are joinable on IRC.
- Jazzy (French)
- Kervala (French, English)
- Lod (French)
- SIELA1915 (English, Français, Deutsch)
Windows FAQ and tutorials
Windows Team
- CSR Aileya (Deutsch, English)
- CSR Emiro (Deutsch, English)
- Kervala (French, English)
Windows FAQ and To do list
| Task | Assigned to | Display | Progress | Status |
|---|---|---|---|---|
| Write a tutorial for each regular technical question related to Windows.
If the tutorial already exist, please copy it in this wiki to enable the translations, adding the link to the source. |
All the Windows team |
Tutorial: create a new page |
To do | |
| Write a Mac FAQ | ||||
| Look at the sticky topics about Windows in the FR Support part of the WebIG forums
then report in the discussion part of this page which ones have to be unstick or added in the future"Windows FAQ and Windows Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Windows in the EN Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the future "Windows FAQ and Windows Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Windows in the DE Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the future"Windows FAQ and Windows Tutorials" topic. |
To do | |||
| Look at the unsticky topics about Windows in the FR Support part of the WebIG forums
then report in the discussion part of this page which ones have to be added in the future"Windows FAQ and Windows Tutorials" topic. |
To do |
More about Support
Creating tutorials on how to install Ryzom under Linux, Mac and Windows and how to troubleshoot the most common problems on the various platforms. This part of the Wiki is the ideal place to store tricks that will be useful when a customer's got troubles!
When you create a tutorial, don't forget to add three types of categories:
- Linux, Mac, Windows or any OS
- Support
- Tutorials
There are currently 12 elements in the category Support.
- ↑ A ticket is created for that, with a reference (such as #12645), but you won't receive any automatic answer with this reference. Support team are players, please wait for an answer at least 2 days, or contact them using RC. Specially if you use several toons, as each email sent create a new ticket, support will have to search among several tickets to copy paste information from a ticket to an other.
