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==Contact a CSR/GM== | ==Contact a CSR/GM== | ||
===Before contacting a GM=== | ===Before contacting a GM=== | ||
+ | ;Before you contact a GM to report a problem or complain about another player's behaviour: | ||
+ | :* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring. | ||
+ | :* Have you read the Ryzom Code of Conduct? the code on the forum | ||
− | + | ===In Game=== | |
+ | :* '''Chat''': first make sure a service representative is present by typing the command: /who gm | ||
+ | :** If yes, proceed as with another player: /tell <GMName>. | ||
+ | :** If not (a GM can be hidden, explain your concern in the English Uni channel of the game. | ||
+ | :* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window) | ||
− | + | ===Via the Web=== | |
− | + | :* '''Write a Ticket''': [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version] | |
+ | :* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/ | ||
+ | :* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]'' | ||
− | + | ===By E-mail=== | |
+ | :* write to [mailto:support@ryzom.com] | ||
− | + | ==Want to join the team?== | |
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− | Want to join the team? | ||
Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom. | Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom. | ||
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Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team | Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team | ||
− | ⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum). | + | ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum). |
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− | + | =Active Members= | |
− | + | (Follow the link for contact information) | |
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+ | ;Support Manager: : [[User:Tykus|Tykus]] | ||
+ | :CSR DE : [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Wrox|Wrox]] GM. | ||
+ | :CSR EN : [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM. | ||
+ | :CSR FR : [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM. | ||
References | References | ||
− | See also | + | =See also= |
− | + | *Category:Ryzom Team | |
− | + | *[[The animation team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds. | |
− | + | *[[CSR]] | |
+ | <br /> | ||
+ | <br /> | ||
+ | ---- | ||
+ | <references /> | ||
+ | ---- | ||
+ | {{clear}}{{last version link|Atrium}} | ||
+ | {{Portail|Gameplay|Forge}} | ||
+ | [[Catégorie:Guildes_Spéciales|Gardiens de l'Atrium]] | ||
+ | [[Catégorie:Ryzom, le jeu]] [[Category: Ryzom Team|G]] [[Category:Support Team]] |
Guild Amber | |
Atrium | |
Leader | Tykus |
Hall | Atys |
Nation | Neutre |
Faction | None |
Atrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).
The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;
/appzone1092
in the chat window)Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.
Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team
⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).
(Follow the link for contact information)
References
Template:Portail Gardiens de l'Atrium Catégorie:Ryzom, le jeu