Revision as of 13:40, 28 June 2019

about contact support

There's several pages (EN, FR, Forge, DE...) concerning support and teams, with different content and categories, with different updates dates. I will recommend to use a central new Ryzom Team on EN wiki, with links (keep it simple, fast, works on every clients even smartphone or IG browser).

Here it's in Talk (in Amosys/Draft/User Manual/Part 2 - Basic presentation) : It should contains link to https://app.ryzom.com/app_forum/index.php?page=post/view/196064 (webapp list on forum) and a link to main Contact support page referenced (or we will have several contact support text everywhere, in different languages)

Note: Facebook ( https://www.facebook.com/groups/2347192496/ ) - Twitter https://twitter.com/ryzom

https://chat.ryzom.com/channel/pub-general is the player general place to ask question about some ticket or issue ?

For ex: Name: Contact Support Type: EN wiki page Content:

• links to main Support pages: OR
  • to EN How Contact Support support (+ for common, forge EN), and FR, DE, SP and RU on the wikis
  • Contact Support IS the main English Contact support page, with links to FR (Contacter le support), DE (??), SP (??) and RU (??)

It depend if we want to add some links (twitter fb accounts) + links to forum. + Wiki ? Forge? and about the central contact entry point we want for Ryzom on the different wikis (for User Manual pages, for Forge part, for Lore part ...)

• Category:

? will send a email to support (Ryzom support - regarding this wiki: https://chat.ryzom.com/channel/pj-ryzom_wiki), creating a ticket ^[1]. The support team (or CSR - VG, GM, SGM... are ranks in support team) will first check if the email contains or not minimal information to work, then will search someone in the (Event/Lore/...) team to help, and will answer you (maybe with some other questions) in game or using email (check your email box, specially if you use several accounts with different emails - typically the case with technical issues).

When the ticket is closed, if you reply to an email related, the ticket associated with that old email will be reopened. So... thanks to not reply to an old email (for ex related to an email change for an account) to ask a new question on some new feature, or any subject not related with this old email :)