Difference between revisions of "User talk:Amosys/Draft/User Manual/Part 2 - Basic presentation"

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== about contact support ==
 
== about contact support ==
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<big>There's several pages (EN, FR, Forge, DE...) concerning support and teams, with different content and categories, with different updates dates.</big> I will recommend to use a central new '''Ryzom Team''' on EN wiki, with links (keep it simple, fast, works on every clients even smartphone or IG browser).
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<big>There's several pages (EN, FR, Forge, DE...) concerning [[support]] and teams, with different content and categories, with different updates dates.</big> I will recommend to use a central new '''Ryzom Team''' on EN wiki ('''in Forge or outside Forge ?'''), with links (keep it simple, fast, works on every clients even smartphone or IG browser).
  
 
Here it's in Talk (in Amosys/Draft/User Manual/Part 2 - Basic presentation) : It should contains link to https://app.ryzom.com/app_forum/index.php?page=post/view/196064 (webapp list on forum) and a link to main '''Contact support''' page referenced (or we will have several contact support text everywhere, in different languages ex (in webapps main):  [[support]] : https://app.ryzom.com/app_support/index.php?from_index=1&lang=en don't forget to add an email)
 
Here it's in Talk (in Amosys/Draft/User Manual/Part 2 - Basic presentation) : It should contains link to https://app.ryzom.com/app_forum/index.php?page=post/view/196064 (webapp list on forum) and a link to main '''Contact support''' page referenced (or we will have several contact support text everywhere, in different languages ex (in webapps main):  [[support]] : https://app.ryzom.com/app_support/index.php?from_index=1&lang=en don't forget to add an email)
  
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[[support]] page is in EN wiki only (not under Forge). But the French Support page version is in Forge FR and '''Catégorie:Support''' and '''Kategorie:Support''' are both under forge, [[Ryzom_Client_2.1.0_Mac_OS_X]] is an EN page under Forge too.
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CSR should be under Forge ???
  
  
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? will send a email to support (Ryzom support - regarding this wiki: https://chat.ryzom.com/channel/pj-ryzom_wiki), creating a ticket <ref>A ticket is created for that, with a reference (such as #12645), but you won't receive any automatic answer with this reference. Support team are players, please wait for an answer at least 2 days, or contact them using RC. '''Specially if you use several toons''', as each email sent create a new ticket, support will have to search among several tickets to copy paste information from a ticket to an other.</ref>. The support team (or CSR -  VG, GM, SGM... are ranks in support team) will first check if the email contains or not minimal information to work, then will search someone in the (Event/Lore/...) team to help, and will answer you (maybe with some other questions) in game or using email (check your email box, specially if you use several accounts with different emails - typically the case with technical issues).
 
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When the ticket is closed, if you reply to an email related, the ticket associated with that old email will be reopened. So... thanks to not reply to an old email (for ex related to an email change for an account) to ask a new question on some new feature, or any subject not related with this old email :)
 
  
  
 
--[[User:Amosys|Amosys]] ([[User talk:Amosys|talk]]) 13:40, 28 June 2019 (CEST)
 
--[[User:Amosys|Amosys]] ([[User talk:Amosys|talk]]) 13:40, 28 June 2019 (CEST)

Latest revision as of 14:25, 28 June 2019

about contact support

There's several pages (EN, FR, Forge, DE...) concerning support and teams, with different content and categories, with different updates dates. I will recommend to use a central new Ryzom Team on EN wiki (in Forge or outside Forge ?), with links (keep it simple, fast, works on every clients even smartphone or IG browser).

Here it's in Talk (in Amosys/Draft/User Manual/Part 2 - Basic presentation) : It should contains link to https://app.ryzom.com/app_forum/index.php?page=post/view/196064 (webapp list on forum) and a link to main Contact support page referenced (or we will have several contact support text everywhere, in different languages ex (in webapps main): support : https://app.ryzom.com/app_support/index.php?from_index=1&lang=en don't forget to add an email)

support page is in EN wiki only (not under Forge). But the French Support page version is in Forge FR and Catégorie:Support and Kategorie:Support are both under forge, Ryzom_Client_2.1.0_Mac_OS_X is an EN page under Forge too.

CSR should be under Forge ???


Note: Facebook ( https://www.facebook.com/groups/2347192496/ ) - Twitter https://twitter.com/ryzom

https://chat.ryzom.com/channel/pub-general is the player general place to ask question about some ticket or issue ?

For ex: Name: Contact Support Type: EN wiki page Content:

  • links to main Support pages: OR
    • to EN How Contact Support support (+ for common, forge EN), and FR, DE, SP and RU on the wikis
    • Contact Support IS the main English Contact support page, with links to FR (Contacter le support), DE (??), SP (??) and RU (??)

It depend if we want to add some links (twitter fb accounts) + links to forum. + Wiki ? Forge? and about the central contact entry point we want for Ryzom on the different wikis (for User Manual pages, for Forge part, for Lore part ...)

  • Category:




--Amosys (talk) 13:40, 28 June 2019 (CEST)

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