This page contains links to FAQs and informative forum threads regarding various issues. If you can't find a solution to your problem here, pop into Live Support Chat or post on the forums - info here. Live Support Chat can also be accessed by typing /supportChat while in-game.

Installation and Patching Issues

Issues related to installation of Ryzom, or to errors when attempting to patch Ryzom.

Vista

• Installing Ryzom on Vista
• Patching on Vista ("Patch failed" error)

Linux

• Installing Ryzom on Linux

General

• Common Patch Errors

Crashing Issues/Error Messages

Game crashes and error messages.

• Crashes on loading
• "Can't create a window display (1024x768)"

Display Issues

• OpenGL and Direct3D - how to set up Ryzom to make best use of your hardware.

Lag/Disconnection/Login Issues

• Frequent disconnection with LinkSys routers
• Firewalls and port forwarding - look here if you have connection issues.
• Login errors

Tricks and Tips

• Dual boxing (Running two clients on one computer)
• Rystore - Automatically backs up clientside save data (i.e. interface settings) on launch of client
• Manually backup clientside save data
• Increase maximum camera zoom - NOTE: This is not endorsed by the devs or support staff; while using this mod won't get you banned, the CSR team may refuse to help you with technical issues if you are using this mod.