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}}</noinclude> | }}</noinclude> | ||
− | + | [[file:Ryzom logo.png|center]] | |
+ | |||
+ | |||
+ | <center><big><big><big>'''New billing system'''</big></big></big></center> | ||
− | |||
− | |||
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= Durations of subscription and rates = | = Durations of subscription and rates = | ||
− | === | + | === Premium Rates === |
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− | === | + | === Short duration Premium rates === |
The Premium rates for short periods are being introduced. | The Premium rates for short periods are being introduced. | ||
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|- | |- | ||
|} | |} | ||
− | = | + | = Premium advantages = |
<div style="text-align:center;">[[Image:Image5.png|middle]]</div> | <div style="text-align:center;">[[Image:Image5.png|middle]]</div> | ||
− | = | + | = Payment Options = |
[[Image:Image1.png]] | [[Image:Image1.png]] | ||
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− | = | + | = The recurring subscription via Xsolla = |
[[Image:Image2.png]]::[[#RefHeadingToc3181052200533|How to activate the recurring subscription?]] | [[Image:Image2.png]]::[[#RefHeadingToc3181052200533|How to activate the recurring subscription?]] | ||
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::[[#RefHeadingToc3301052200533|Who to contact in case of a billing problem?]] | ::[[#RefHeadingToc3301052200533|Who to contact in case of a billing problem?]] | ||
− | === | + | === How to activate the recurring subscription? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Choose the first subscription option ('''''Recurring Payments''''') and enter the requested information.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Choose the first subscription option ('''''Recurring Payments''''') and enter the requested information.</div> | ||
− | === | + | === How to switch from a one-time payment via Paypal to a recurring subscription? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Choose the first subscription option ('''''Recurring Payments''''') and enter the requested information.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Choose the first subscription option ('''''Recurring Payments''''') and enter the requested information.</div> | ||
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<div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">Please note that the recurring subscription ''via'' Xsolla starts on the same day as the subscription, but that the next payment is delayed of the number of Premium days you have left. So you don't lose any Premium days paid ''via'' Paypal.</div> | <div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">Please note that the recurring subscription ''via'' Xsolla starts on the same day as the subscription, but that the next payment is delayed of the number of Premium days you have left. So you don't lose any Premium days paid ''via'' Paypal.</div> | ||
− | === | + | === How to activate a recurring subscription if the Ryzom account is linked to a Steam account? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Payments via Steam being one-time ones, not recurring ones, this is not possible without further intervention. Here is the procedure to follow:</div># <div style="color:#000000;">Untie your account from Steam using the link at the bottom of the billing window (see screenshot below).</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Payments via Steam being one-time ones, not recurring ones, this is not possible without further intervention. Here is the procedure to follow:</div># <div style="color:#000000;">Untie your account from Steam using the link at the bottom of the billing window (see screenshot below).</div> | ||
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<div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">Please note that the recurring subscription ''via'' Xsolla starts on the same day as the subscription, but that the next payment is delayed of the number of Premium days you have left. So you don't lose any Premium days paid ''via'' Steam.</div> | <div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">Please note that the recurring subscription ''via'' Xsolla starts on the same day as the subscription, but that the next payment is delayed of the number of Premium days you have left. So you don't lose any Premium days paid ''via'' Steam.</div> | ||
− | === | + | === How to unsubscribe? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Click on the '''''Cancel your subscription''''' button. An email containing a link to cancel the subscription will then be sent to you.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Click on the '''''Cancel your subscription''''' button. An email containing a link to cancel the subscription will then be sent to you.</div> | ||
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<div style="margin-left:1.251cm;margin-right:0cm;">Your Premium access is retained until the date on which the next payment should have occured.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Your Premium access is retained until the date on which the next payment should have occured.</div> | ||
− | === | + | === How to change the periodicity of the recurring subscription? === |
# Click on the '''''Cancel your subscription''''' button. An email containing a link to cancel the subscription will then be sent to you. | # Click on the '''''Cancel your subscription''''' button. An email containing a link to cancel the subscription will then be sent to you. | ||
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− | === | + | === What happens to the bank details entered when subscribing to a recurring Premium subscription? === |
<div style="margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by XSolla, sole recipient of this information. The Ryzom team has no access to it.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by XSolla, sole recipient of this information. The Ryzom team has no access to it.</div> | ||
− | === | + | === Who to contact in case of a billing problem? === |
<div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support by clicking on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window. Indeed, the Ryzom team does not manage the payment process.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support by clicking on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window. Indeed, the Ryzom team does not manage the payment process.</div> | ||
− | = | + | = One-time payments = |
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[[Image:Image3.png]] | [[Image:Image3.png]] | ||
− | = | + | = One-time payments via Xsolla and Paypal = |
::[[#RefHeadingToc3361052200533|How to activate the one-time payment ]][[#RefHeadingToc3361052200533|via]][[#RefHeadingToc3361052200533| Xsolla or Paypal?]] | ::[[#RefHeadingToc3361052200533|How to activate the one-time payment ]][[#RefHeadingToc3361052200533|via]][[#RefHeadingToc3361052200533| Xsolla or Paypal?]] | ||
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::[[#RefHeadingToc3441052200533|Who to contact in case of a billing problem?]] | ::[[#RefHeadingToc3441052200533|Who to contact in case of a billing problem?]] | ||
− | === | + | === How to activate the one-time payment via Xsolla or Paypal? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Choose the desired Premium duration (two days, three days, five days or one week) and follow the instruction</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Choose the desired Premium duration (two days, three days, five days or one week) and follow the instruction</div> | ||
− | === | + | === How to activate a one-time payment via Xsolla or Paypal if the Ryzom account is linked to a Steam account? === |
<div style="margin-left:1.251cm;margin-right:0cm;">To benefit of these payment options, the Ryzom account has first to be untied from the Steam account. These options will then be visible and selectable from the billing account. This will only result in the Ryzom account having to be linked again to the Steam account on the next game launch.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">To benefit of these payment options, the Ryzom account has first to be untied from the Steam account. These options will then be visible and selectable from the billing account. This will only result in the Ryzom account having to be linked again to the Steam account on the next game launch.</div> | ||
− | === | + | === Can one-time payments be accumulated? === |
<div style="margin-left:1.251cm;margin-right:0cm;">Yes, and this makes it possible to accumulate one-time payments of several days or months in order to extend the total duration of your Premium access.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Yes, and this makes it possible to accumulate one-time payments of several days or months in order to extend the total duration of your Premium access.</div> | ||
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<div style="margin-left:1.251cm;margin-right:0cm;">Note that it is possible to cumulate the single payments ''via'' Xsolla and those ''via'' Paypal.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Note that it is possible to cumulate the single payments ''via'' Xsolla and those ''via'' Paypal.</div> | ||
− | === | + | === What happens to the bank details entered when activating a one-time payment? === |
<div style="margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by XSolla and by Paypal, sole recipients of this information. The Ryzom team has no access to it.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by XSolla and by Paypal, sole recipients of this information. The Ryzom team has no access to it.</div> | ||
− | === | + | === Who to contact in case of a billing problem? === |
<div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support or that of Paypal. Indeed, the Ryzom team does not manage the payment process.</div><div style="margin-left:1.251cm;margin-right:0cm;">For Xsolla, click on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window.</div><div style="margin-left:0cm;margin-right:0cm;">For Paypal, click on the '''''Contact''''' link at the bottom of the transaction window.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">In case of a problem with the billing system, please contact exclusively Xsolla support or that of Paypal. Indeed, the Ryzom team does not manage the payment process.</div><div style="margin-left:1.251cm;margin-right:0cm;">For Xsolla, click on the '''''Xsolla Customer Support''''' link at the bottom of the transaction window.</div><div style="margin-left:0cm;margin-right:0cm;">For Paypal, click on the '''''Contact''''' link at the bottom of the transaction window.</div> | ||
− | = | + | = One-time payments via Steam = |
[[Image:Image4.png]]::[[#RefHeadingToc3481052200533|How to activate the one-time payment ]][[#RefHeadingToc3481052200533|via]][[#RefHeadingToc3481052200533| Steam?]] | [[Image:Image4.png]]::[[#RefHeadingToc3481052200533|How to activate the one-time payment ]][[#RefHeadingToc3481052200533|via]][[#RefHeadingToc3481052200533| Steam?]] | ||
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::[[#RefHeadingToc3541052200533|Worldpay case]] | ::[[#RefHeadingToc3541052200533|Worldpay case]] | ||
− | === | + | === How to activate the one-time payment via Steam? === |
<div style="margin-left:1.251cm;margin-right:0cm;">If the Ryzom account is linked to a Steam account, only the payment option ''via'' Steam is visible on the Ryzom billing system. Just click on it and follow the instructions.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">If the Ryzom account is linked to a Steam account, only the payment option ''via'' Steam is visible on the Ryzom billing system. Just click on it and follow the instructions.</div> | ||
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<div style="margin-left:1.251cm;margin-right:0cm;"><span style="color:#000000;">'''Special case'''</span><span style="color:#000000;">: if a recurring subscription </span><span style="color:#000000;">''via''</span><span style="color:#000000;"> Xsolla has been taken out before linking the Ryzom account to the Steam account, the Steam option is not available on the Ryzom billing system. To make it available, the recurring subscription must be cancelled first.</span></div> | <div style="margin-left:1.251cm;margin-right:0cm;"><span style="color:#000000;">'''Special case'''</span><span style="color:#000000;">: if a recurring subscription </span><span style="color:#000000;">''via''</span><span style="color:#000000;"> Xsolla has been taken out before linking the Ryzom account to the Steam account, the Steam option is not available on the Ryzom billing system. To make it available, the recurring subscription must be cancelled first.</span></div> | ||
− | === | + | === What happens to the bank details entered when activating a one-time payment? === |
<div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by Valve, sole recipient of this information. The Ryzom team has no access to it.</div> | <div style="color:#000000;margin-left:1.251cm;margin-right:0cm;">The subscription system is entirely managed by Valve, sole recipient of this information. The Ryzom team has no access to it.</div> | ||
− | === | + | === Who to contact in case of a billing problem? === |
<div style="margin-left:1.251cm;margin-right:0cm;">The Steam payment system is managed by Valve. In case of problem with the billing system, contact Steam Support. Indeed, the Ryzom team does not manage the payment process.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">The Steam payment system is managed by Valve. In case of problem with the billing system, contact Steam Support. Indeed, the Ryzom team does not manage the payment process.</div> | ||
− | = | + | = Worldpay case = |
<div style="margin-left:1.251cm;margin-right:0cm;">Ryzom's previous billing system allowed a recurring subscription to be taken out only ''via'' WorldPay. This option will remain operational for a few months during the transition period.</div> | <div style="margin-left:1.251cm;margin-right:0cm;">Ryzom's previous billing system allowed a recurring subscription to be taken out only ''via'' WorldPay. This option will remain operational for a few months during the transition period.</div> |
Ryzom is getting a new billing system offering more possibilities in terms of subscription duration and means of payment. The system accessible from its website https://www.ryzom.com.
Xsolla (lower rates for 12 months) * | Paypal (tariffs 3, 6 and 12 months down) | Steam (unchanged rates) |
1 month: 7.95€
3 months: 22.50€ 6 months: 41.70€ 12 months: 59.00€
|
1 month: 8.95€
3 months: 22.50€ 6 months: 41.70€ 12 months: 59.00€
|
1 month: 9.98€
3 months: 27.98€ 6 months: 52.95€ 12 months: 96.95€
|
The Premium rates for short periods are being introduced.
Xsolla | Paypal |
2 days: 1.5€
3 days: 2€ 5 days: 2.5€ 7 days: 3€
|
2 days: 2€
3 days: 2.5€ 5 days: 3€ 7 days: 3.5€
|
The Premium access offers several payment options: * Recurring payments (via XSolla), with automatic renewal each 1, 3, 6 or 12 months.
Both Xsolla and Steam accept a wide variety of payment methods.
File:Image2.png::How to activate the recurring subscription?
File:Image4.png::How to activate the one-time payment via Steam?