Difference between revisions of "Guild:Atrium"

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(→‎Before contacting a GM)
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==Contact a CSR/GM==
 
==Contact a CSR/GM==
 
===Before contacting a GM===
 
===Before contacting a GM===
 +
;Before you contact a GM to report a problem or complain about another player's behaviour:
 +
:*  Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
 +
:*  Have you read the Ryzom Code of Conduct? the code on the forum
  
−
Before you contact a GM to report a problem or complain about another player's behaviour:
+
===In Game===
 +
:*  '''Chat''': first make sure a service representative is present by typing the command: /who gm
 +
:** If yes, proceed as with another player: /tell <GMName>.
 +
:** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
 +
:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
  
−
    Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
+
===Via the Web===
−
    Have you read the Ryzom Code of Conduct? the code on the forum
+
:* '''Write a Ticket''': [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
 +
:* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
 +
:* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''
  
−
At stake
+
===By E-mail===
 +
:* write to [mailto:support@ryzom.com]
  
−
    Chat: first make sure a service representative is present by typing the command: /who gm
+
==Want to join the team?==
−
 
 
−
    If yes, proceed as with another player: /tell <GMName>.
 
−
    If not (a GM can be hidden, explain your concern in the EnglishUni channel of the game.
 
−
 
 
−
    Written report: In the appzone/webapps bar The Support app brings a contact form by email. ( you can also type /appzone1092 in the chat window)
 
−
    See also
 
−
 
 
−
Via the Web
 
−
 
 
−
    app support, web version
 
−
    Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
 
−
    See also, on the forum, the topic: Forums " GENERAL " The Support team
 
−
 
 
−
By E-mail
 
−
 
 
−
    support@ryzom.com
 
−
 
 
−
Want to join the team?
 
  
 
     Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.
 
     Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.
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         Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team
 
         Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team
  
−
             ⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).
+
             ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum).
−
 
 
−
Active Members
 
  
−
(Follow the link for his contact information)
+
=Active Members=
  
−
Support Manager: Tykus
+
(Follow the link for contact information)
−
    CSR DE: Aileya SGM, Boar SGM, Wrox GM.
 
−
    CSR EN: Aniyunwiya GM, Graciela SGM.
 
−
    CSR FR: Iribulin SGM, Jadeyn VG Nephelo GM, Tykus SGM.
 
  
 +
;Support Manager: &#58; [[User:Tykus|Tykus]]
 +
:CSR DE &#58; [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Wrox|Wrox]] GM.
 +
:CSR EN &#58; [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM.
 +
:CSR FR &#58; [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM.
 
References
 
References
−
See also
+
=See also=
  
−
    Category:Ryzom Team
+
*Category:Ryzom Team
−
    The animation team, the Level-Design guilds, Lore Team.
+
*[[The animation team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds.
−
    CSR
+
*[[CSR]]
 +
<br />
 +
<br />
 +
----
 +
<references />
 +
----
 +
{{clear}}{{last version link|Atrium}}
 +
{{Portail|Gameplay|Forge}}
 +
[[Catégorie:Guildes_Spéciales|Gardiens de l'Atrium]]
 +
[[Catégorie:Ryzom, le jeu]] [[Category: Ryzom Team|G]] [[Category:Support Team]]

Revision as of 21:44, 1 January 2020


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There are currently still 81 articles in preparation in the category "WIP"
Article in preparation. Please let the author finish it before you modify it.
The last editing was from Dorothée on 1.01.2020.
Guild Amber
Atrium (GM) guild.png
Atrium
Leader Tykus
Hall Atys
Nation Neutre
Faction None
de:Gilde:Atrium•
en:Guild:Atrium•
es:Gremio:Atrium•
fr:Guilde:Atrium•
ru:Гильда:Atrium•
 
UnderConstruction.png
Translation to review
Don't blame the contributors, but come and help them 😎

Reference text ( Maintained text, used as reference ) :
Notes: (Dorothée, 2020-01-01)

Logo de Ryzom

Mat-oeil.pngAtrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).

The guild in history:

2483
Rebuilding the multiracial guild of Guardians of the Atrium.
2525
The Ryzom team is divided into more specialized teams, although contributors may belong to more than one of them. The Guardians of the Atrium. are replaced by the guild Atrium .

Description

The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;

Technical Support (CSR)

  • The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
  • It's members answers questions that players may have (via the /who GM or ticket system).
  • They provide technical support via mail, ingame or Ryzom chat
  • They notice and report bugs, complaints, opinions, suggestions from players to the developersand /or the Ryzom Team...
  • They monitor the server, and report malfunctions to SysOps.

Game Masters (GMs)

  • They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game...
  • They can also ensure that the Animations run smoothly.

Contact a CSR/GM

Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour
  • Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
  • Have you read the Ryzom Code of Conduct? the code on the forum

In Game

  • Chat: first make sure a service representative is present by typing the command: /who gm
    • If yes, proceed as with another player: /tell <GMName>.
    • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
  • Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

By E-mail

Want to join the team?

   Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.

       Here again see the conditions and formalities on the Forum: Forums " GENERAL " Support team

           ⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).

Active Members

(Follow the link for contact information)

Support Manager
: Tykus
CSR DE : Aileya SGM, Boar SGM, Wrox GM.
CSR EN : Aniyunwiya GM, Graciela SGM.
CSR FR : Iribulin SGM, Jadeyn VG Nephelo GM, Tykus SGM.

References

See also




Last version --•ᐒ

Template:Portail Gardiens de l'Atrium Catégorie:Ryzom, le jeu

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