Revision as of 21:39, 27 March 2021

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Translation to review

Don't blame the contributors, but come and help them 😎

Reference text ( Maintained text, used as reference ) :
Notes: (Dorothée, 2021-03-27)

Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour

• Explain the problem in the “Universe” channel. Perhaps another player has encountered and solved it.
• Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
  • Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...
• Have you read the Ryzom Code of Conduct?

In Game

• Chat: first make sure a service representative is present by typing the command: /who gm
  • If yes, proceed as with another player: /tell <GMName>.
  • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
• Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

• Write a Ticket: "Support" app, web version
• Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
• See also, on the forum, the topic: Forums » GENERAL» The Support team

By E-mail

• write to support@ryzom.com