Difference between revisions of "Customer Support Representative/Contact the support"
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===<span style="color: Crimson">Before contacting a GM </span>=== | ===<span style="color: Crimson">Before contacting a GM </span>=== | ||
;Before you contact a GM to report a problem or complain about another player's behaviour: | ;Before you contact a GM to report a problem or complain about another player's behaviour: | ||
Revision as of 22:16, 27 March 2021
Before contacting a GM
- Before you contact a GM to report a problem or complain about another player's behaviour
-
- Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
- Have you read the Ryzom Code of Conduct? the code on the forum
In Game
- Chat: first make sure a service representative is present by typing the command: /who gm
- If yes, proceed as with another player: /tell <GMName>.
- If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
- Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type
/appzone1092in the chat window)
- Chat: first make sure a service representative is present by typing the command: /who gm
Via the Web
- Write a Ticket: "Support" app, web version
- Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
- See also, on the forum, the topic: Forums » GENERAL» The Support team
By E-mail
- write to support@ryzom.com
