Difference between revisions of "Customer Support Representative/Contact the support"

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===<span style="color: Crimson">Before contacting a GM </span>===
 
===<span style="color: Crimson">Before contacting a GM </span>===
 
;Before you contact a GM to report a problem or complain about another player's behaviour:
 
;Before you contact a GM to report a problem or complain about another player's behaviour:
−
:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
+
:* Explain the problem in the ''“Universe”'' channel. Perhaps another player has encountered and solved it.
−
:*  Have you read the '''[[Ryzom Code of Conduct]]'''? the code on the forum
+
:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
 +
:**<small>Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...</small>
 +
:* Have you read the '''[[Ryzom Code of Conduct]]'''?  
  
 
===In Game===
 
===In Game===
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:** If yes, proceed as with another player: /tell <GMName>.
 
:** If yes, proceed as with another player: /tell <GMName>.
 
:** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.  
 
:** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.  
−
:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
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:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app <img src="https://app.ryzom.com//app_support/favicon.png" > brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
  
 
===Via the Web===
 
===Via the Web===
−
:* '''Write a Ticket''': [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
+
:* '''Write a Ticket''': <img src="https://app.ryzom.com//app_support/favicon.png" > [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
 
:* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
 
:* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
 
:* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''
 
:* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''

Revision as of 22:31, 27 March 2021

Contact the support



Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour
  • Explain the problem in the “Universe” channel. Perhaps another player has encountered and solved it.
  • Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
    • Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...
  • Have you read the Ryzom Code of Conduct?

In Game

  • Chat: first make sure a service representative is present by typing the command: /who gm
    • If yes, proceed as with another player: /tell <GMName>.
    • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
  • Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

By E-mail

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