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− | {{WIP}}
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| {{Guild | | {{Guild |
| |Icon=Atrium (GM) guild.png | | |Icon=Atrium (GM) guild.png |
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| |Nation=Neutre | | |Nation=Neutre |
| |Faction=None | | |Faction=None |
− | |}} | + | |}}{{Trad |
− | {{Trad | |
| |DE =Gilde:Atrium|DEs =1 | | |DE =Gilde:Atrium|DEs =1 |
| |ES =Gremio:Atrium|ESs =1 | | |ES =Gremio:Atrium|ESs =1 |
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| ;Before you contact a GM to report a problem or complain about another player's behaviour: | | ;Before you contact a GM to report a problem or complain about another player's behaviour: |
| :* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring. | | :* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring. |
− | :* Have you read the Ryzom Code of Conduct? the code on the forum | + | :* Have you read the <span style="color: Crimson">[[Ryzom Code of Conduct]]</span>? the code on the forum |
| | | |
| ===In Game=== | | ===In Game=== |
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| =See also= | | =See also= |
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− | *Category:Ryzom Team | + | *[[:Category:Ryzom Team]] |
| *[[The animation team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds. | | *[[The animation team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds. |
| *[[CSR]] | | *[[CSR]] |
Revision as of 23:01, 1 January 2020
Guild Amber
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Atrium
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Leader
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Tykus
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Hall
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Atys
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Nation
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Neutre
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Faction
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None
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Translation to review
Don't blame the contributors, but come and help them 😎
Reference text ( Maintained text, used as reference ) :
Notes: (Dorothée, 2020-01-01)
Atrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).
The guild in history:
- 2483
- Rebuilding the multiracial guild of Guardians of the Atrium.
- 2525
- The Ryzom team is divided into more specialized teams, although contributors may belong to more than one of them. The Guardians of the Atrium. are replaced by the guild Atrium .
Description
The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;
Technical Support (CSR)
- The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
- It's members answers questions that players may have (via the /who GM or ticket system).
- They provide technical support via mail, ingame or Ryzom chat
- They notice and report bugs, complaints, opinions, suggestions from players to the developersand /or the Ryzom Team...
- They monitor the server, and report malfunctions to SysOps.
Game Masters (GMs)
- They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game...
- They can also ensure that the Animations run smoothly.
Contact a CSR/GM
Before contacting a GM
- Before you contact a GM to report a problem or complain about another player's behaviour
-
- Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
- Have you read the Ryzom Code of Conduct? the code on the forum
In Game
- Chat: first make sure a service representative is present by typing the command: /who gm
- If yes, proceed as with another player: /tell <GMName>.
- If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
- Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type
/appzone1092
in the chat window)
Via the Web
By E-mail
Want to join the team?
- Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.
- Here again see the conditions and formalities on the Forum: Forums » GENERAL » Support team
- ⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).
Active Members
(Follow the link for contact information)
- Support Manager : Tykus SGM.
- CSR DE : Aileya SGM, Boar SGM, Wrox GM.
- CSR EN : Aniyunwiya GM, Graciela SGM.
- CSR FR : Iribulin SGM, Jadeyn VG Nephelo GM, Tykus SGM.
See also