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{{Guild | {{Guild | ||
|Icon=Atrium (GM) guild.png | |Icon=Atrium (GM) guild.png | ||
|Leader=[[User:Tykus|Tykus]] | |Leader=[[User:Tykus|Tykus]] | ||
|Hall=Atys | |Hall=Atys | ||
− | |Nation= | + | |Nation=Neutral |
|Faction=None | |Faction=None | ||
− | |}} | + | |}}{{Trad |
− | {{Trad | + | |DE =Gilde:Atrium|DEs =4 |
− | |DE =Gilde:Atrium|DEs = | ||
|ES =Gremio:Atrium|ESs =1 | |ES =Gremio:Atrium|ESs =1 | ||
− | |EN =Guild:Atrium|ENs = | + | |EN =Guild:Atrium|ENs =4 |
|FR =Guilde:Atrium|FRs =0 | |FR =Guilde:Atrium|FRs =0 | ||
− | |RU =Гильда:Atrium|RUs = | + | |RU =Гильда:Atrium|RUs =1 |
|H = | |H = | ||
|palette=Grey | |palette=Grey | ||
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=Description= | =Description= | ||
The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game; | The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game; | ||
− | ==Technical Support (CSR)== | + | ==Technical Support ([[CSR]])== |
* The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...). | * The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...). | ||
* It's members answers questions that players may have (via the /who GM or ticket system). | * It's members answers questions that players may have (via the /who GM or ticket system). | ||
− | * They provide technical support via | + | * They provide technical support via eMail, ingame (tell, <code>/t</code>) or <span class="plainlinks">[https://chat.ryzom.com/ Ryzom chat]</span> |
− | * They notice and report | + | * They notice and report bugs, complaints, opinions, suggestions from players to the developers and/or the [[Ryzom Team]]... |
* They monitor the server, and report malfunctions to SysOps. | * They monitor the server, and report malfunctions to SysOps. | ||
==Game Masters (GMs)== | ==Game Masters (GMs)== | ||
* They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game... | * They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game... | ||
− | * They can also ensure that the Animations run smoothly. | + | * They can also ensure that the Animations run smoothly. |
+ | === Roles and ranks in the support team <ref>[[Customer Support Representative]]</ref>=== | ||
+ | ;Guide: | ||
+ | :They are the entry point for all support requests. | ||
+ | :Their role is to handle all requests (tickets and tell) and to answer online. | ||
+ | :They have all the necessary tools to direct your request to the right people/services. | ||
+ | |||
+ | ;Veteran Guide (VG): Veteran Guides are experienced guides. They perform the same tasks as the guides, they are also allowed to settle conflicts between players, monitor the server for any problems or misbehaviour (see the [[Ryzom Code of Conduct]]). | ||
+ | |||
+ | ;Game Master (GM): Their role is to take care of tickets that the Guides and Veteran Guides cannot resolve and settle major conflicts. | ||
+ | |||
+ | ;Senior Game Master (SGM): They are the supreme (or almost supreme) authority for the server. He settles conflicts as a last resort and takes care of tickets that others cannot handle. | ||
==Contact a CSR/GM== | ==Contact a CSR/GM== | ||
− | ===Before contacting a GM=== | + | ===<span style="color: Crimson">Before contacting a GM </span>=== |
;Before you contact a GM to report a problem or complain about another player's behaviour: | ;Before you contact a GM to report a problem or complain about another player's behaviour: | ||
:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring. | :* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring. | ||
− | :* Have you read the Ryzom Code of Conduct? the code on the forum | + | :* Have you read the '''[[Ryzom Code of Conduct]]'''? the code on the forum |
===In Game=== | ===In Game=== | ||
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===By E-mail=== | ===By E-mail=== | ||
− | :* write to [mailto:support@ryzom.com] | + | :* write to [mailto:support@ryzom.com support@ryzom.com] |
==Want to join the team?== | ==Want to join the team?== | ||
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::: ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum). | ::: ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum). | ||
− | =Active Members= | + | =[[Customer Support Representative/Active Members|Active Members]]= |
(Follow the link for contact information) | (Follow the link for contact information) | ||
− | ;Support Manager : [[User:Tykus|Tykus]]. | + | ;Support Manager : [[User:Tykus|Tykus]] SGM. |
− | :CSR DE : [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Wrox|Wrox]] GM. | + | <!-- :CSR DE : [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Emiro|Emiro]] SGM (DE/EN), [[User:Wrox|Wrox]] GM. |
− | :CSR EN : [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM. | + | :CSR EN : [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM [[User:Kamdot|Kamdot]] VG. |
− | :CSR FR : [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM. | + | :CSR EN - DE - FR - ES : [[User:Valhoell|Valhoell]]. |
+ | :CSR FR : [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM. --> | ||
+ | {| class="wikitable" | ||
+ | |- | ||
+ | | rowspan="6"| SGM || [[User:Aileya|Aileya]] || (DE - EN) | ||
+ | |- | ||
+ | | [[User:Boar|Boar]] || (DE - EN) | ||
+ | |- | ||
+ | | [[User:Emiro|Emiro]] || (DE - EN) | ||
+ | |- | ||
+ | | [[User:Iribulin|Iribulin]] || (FR - EN) | ||
+ | |- | ||
+ | | [[User:Jadeyn|Jadeyn]] || (FR - EN - DE - ES - RU) | ||
+ | |- | ||
+ | | [[User:Tykus|Tykus]] || (FR - EN) | ||
+ | |- | ||
+ | | rowspan="2"| GM || [[User:Valhoell|Valhoell]] || (DE - EN - ES - FR - RU) | ||
+ | |- | ||
+ | | [[User:Wrox|Wrox]] || (DE - EN) | ||
+ | |- | ||
+ | | VG || [[User:Kamdot|Kamdot]] || (EN) | ||
+ | |} | ||
=See also= | =See also= | ||
− | + | *[[:Category:Ryzom Team]] | |
− | *Category:Ryzom Team | + | *[[Guild:Event Team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds. |
− | *[[ | + | *[[Customer Support Representative|Customer Support Representative (CSR)]] |
− | *[[CSR]] | + | <noinclude><br /> |
− | <br /> | ||
<br /> | <br /> | ||
---- | ---- | ||
<references /> | <references /> | ||
---- | ---- | ||
− | + | {{clear}} | |
{{Portal|Gameplay|Forge}} | {{Portal|Gameplay|Forge}} | ||
[[Category:Special Guilds|Gardiens de l'Atrium]] | [[Category:Special Guilds|Gardiens de l'Atrium]] | ||
[[Category:Gameplay]] [[Category: Ryzom Team|G]] [[Category:Support Team]] | [[Category:Gameplay]] [[Category: Ryzom Team|G]] [[Category:Support Team]] | ||
− | </noinclude> | + | [[de:Gilde:Atrium]] [[en:Guild:Atrium]] [[es:Gremio:Atrium]] [[fr:Guilde:Atrium]] [[ru:Гильда:Atrium]] {{last version link|Guild:Atrium}}</noinclude> |
Guild Amber | |
Atrium | |
Leader | Tykus |
Hall | Atys |
Nation | Neutral |
Faction | None |
Atrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).
The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;
/t
) or Ryzom chat/appzone1092
in the chat window)(Follow the link for contact information)
SGM | Aileya | (DE - EN) |
Boar | (DE - EN) | |
Emiro | (DE - EN) | |
Iribulin | (FR - EN) | |
Jadeyn | (FR - EN - DE - ES - RU) | |
Tykus | (FR - EN) | |
GM | Valhoell | (DE - EN - ES - FR - RU) |
Wrox | (DE - EN) | |
VG | Kamdot | (EN) |