Revision as of 22:03, 1 January 2020

Guild Amber
Atrium
Leader	Tykus
Hall	Atys
Nation	Neutre
Faction	None

•

Atrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).

The guild in history:

2483: Rebuilding the multiracial guild of Guardians of the Atrium.
2525: The Ryzom team is divided into more specialized teams, although contributors may belong to more than one of them. The Guardians of the Atrium. are replaced by the guild Atrium .

Description

The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;

Technical Support (CSR)

The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
It's members answers questions that players may have (via the /who GM or ticket system).
They provide technical support via mail, ingame or Ryzom chat
They notice and report bugs, complaints, opinions, suggestions from players to the developersand /or the Ryzom Team...
They monitor the server, and report malfunctions to SysOps.

Game Masters (GMs)

They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game...
They can also ensure that the Animations run smoothly.

Contact a CSR/GM

Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour

Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
Have you read the Ryzom Code of Conduct? the code on the forum

In Game

Chat: first make sure a service representative is present by typing the command: /who gm
- If yes, proceed as with another player: /tell <GMName>.
- If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

Write a Ticket: "Support" app, web version
Ryzom Chat (aka Rocket Chat): https://chat.ryzom.com/
See also, on the forum, the topic: Forums » GENERAL» The Support team

By E-mail

write to support@ryzom.com

Want to join the team?

Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.

Here again see the conditions and formalities on the Forum: Forums » GENERAL » Support team

⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).

Active Members

(Follow the link for contact information)

Support Manager : Tykus SGM.: CSR DE : Aileya SGM, Boar SGM, Wrox GM.; CSR EN : Aniyunwiya GM, Graciela SGM.; CSR FR : Iribulin SGM, Jadeyn VG Nephelo GM, Tykus SGM.

@@ Line 38: / Line 38: @@
 ==Contact a CSR/GM==
-===Before contacting a GM===
+===<span style="color: Crimson">Before contacting a GM </span>===
 ;Before you contact a GM to report a problem or complain about another player's behaviour:
 :*  Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.

From EncyclopAtys