Difference between revisions of "Guild:Atrium"

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(→‎Roles and ranks in the support team User Manual: Roles and ranks in the CSR team)
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|Faction=None
 
|Faction=None
 
|}}{{Trad  
 
|}}{{Trad  
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|DE =Gilde:Atrium|DEs =1
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|DE =Gilde:Atrium|DEs =4
 
|ES =Gremio:Atrium|ESs =1
 
|ES =Gremio:Atrium|ESs =1
 
|EN =Guild:Atrium|ENs =4
 
|EN =Guild:Atrium|ENs =4
 
|FR =Guilde:Atrium|FRs =0
 
|FR =Guilde:Atrium|FRs =0
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|RU =Гильда:Atrium|RUs =5
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|RU =Гильда:Atrium|RUs =1
 
|H  =
 
|H  =
 
|palette=Grey
 
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* The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
 
* The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
 
* It's members answers questions that players may have (via the /who GM or ticket system).
 
* It's members answers questions that players may have (via the /who GM or ticket system).
−
* They provide technical support via mail, ingame or Ryzom chat
+
* They provide technical support via eMail, ingame (tell, <code>/t</code>) or <span class="plainlinks">[https://chat.ryzom.com/ Ryzom chat]</span>
−
* They notice and report bugs, complaints, opinions, suggestions from players to the developersand /or the [[Ryzom Team]]...
+
* They notice and report bugs, complaints, opinions, suggestions from players to the developers and/or the [[Ryzom Team]]...
 
* They monitor the server, and report malfunctions to SysOps.
 
* They monitor the server, and report malfunctions to SysOps.
  
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=== Roles and ranks in the support team <ref>[[Customer Support Representative]]</ref>===
 
=== Roles and ranks in the support team <ref>[[Customer Support Representative]]</ref>===
 
;Guide:
 
;Guide:
−
*They are the entry point for all support requests.
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:They are the entry point for all support requests.
−
*Their role is to handle all requests (tickets and tell) and to answer online.
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:Their role is to handle all requests (tickets and tell) and to answer online.
−
*They have all the necessary tools to direct your request to the right people/services.
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:They have all the necessary tools to direct your request to the right people/services.
  
−
;Veteran Guide (VG):
+
;Veteran Guide (VG): Veteran Guides are experienced guides. They perform the same tasks as the guides, they are also allowed to settle conflicts between players, monitor the server for any problems or misbehaviour (see the [[Ryzom Code of Conduct]]).
−
Veteran Guides are experienced guides. They perform the same tasks as the guides, they are also allowed to settle conflicts between players, monitor the server for any problems or misbehaviour (see the [[Ryzom Code of Conduct]]).
 
  
−
;Game Master (GM):
+
;Game Master (GM): Their role is to take care of tickets that the Guides and Veteran Guides cannot resolve and settle major conflicts.
−
Their role is to take care of tickets that the Guides and Veteran Guides cannot resolve and settle major conflicts.
 
  
−
;Senior Game Master (SGM).
+
;Senior Game Master (SGM): They are the supreme (or almost supreme) authority for the server. He settles conflicts as a last resort and takes care of tickets that others cannot handle.
−
They are the supreme (or almost supreme) authority for the server. He settles conflicts as a last resort and takes care of tickets that others cannot handle.
 
  
 
==Contact a CSR/GM==
 
==Contact a CSR/GM==
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::: ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum).
 
::: ⇒ Contact '''[[User:Tamarea|Tamarea]]''' ( follow the link for her contact information, after reading the article in the previous forum).
  
−
=Active Members=
+
=[[Customer Support Representative/Active Members|Active Members]]=
 
(Follow the link for contact information)
 
(Follow the link for contact information)
  
 
;Support Manager &#58; [[User:Tykus|Tykus]] SGM.
 
;Support Manager &#58; [[User:Tykus|Tykus]] SGM.
−
:CSR DE &#58; [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Wrox|Wrox]] GM.
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<!-- :CSR DE &#58; [[User:Aileya|Aileya]] SGM, [[User:Boar|Boar]] SGM, [[User:Emiro|Emiro]] SGM (DE/EN), [[User:Wrox|Wrox]] GM.  
 
:CSR EN &#58; [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM  [[User:Kamdot|Kamdot]] VG.
 
:CSR EN &#58; [[User:Aniyunwiya|Aniyunwiya]] GM, [[User:Graciela|Graciela]] SGM  [[User:Kamdot|Kamdot]] VG.
 
:CSR EN - DE - FR - ES &#58; [[User:Valhoell|Valhoell]].
 
:CSR EN - DE - FR - ES &#58; [[User:Valhoell|Valhoell]].
−
:CSR FR &#58; [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM.
+
:CSR FR &#58; [[User:Iribulin|Iribulin]] SGM, [[User:Jadeyn|Jadeyn]] VG [[User:Nephelo|Nephelo]] GM, [[User:Tykus|Tykus]] SGM. -->
 +
{| class="wikitable"
 +
|-
 +
| rowspan="6"| SGM ||  [[User:Aileya|Aileya]]  || (DE - EN)
 +
|-
 +
| [[User:Boar|Boar]]  || (DE - EN)
 +
|-
 +
| [[User:Emiro|Emiro]]  || (DE - EN)
 +
|-
 +
| [[User:Iribulin|Iribulin]]  || (FR - EN)
 +
|-
 +
| [[User:Jadeyn|Jadeyn]]  ||  (FR - EN - DE - ES - RU)
 +
|-
 +
| [[User:Tykus|Tykus]]  || (FR - EN)
 +
|-
 +
| rowspan="2"| GM  || [[User:Valhoell|Valhoell]]  || (DE - EN - ES - FR - RU)
 +
|-
 +
| [[User:Wrox|Wrox]]  || (DE - EN)
 +
|-
 +
| VG || [[User:Kamdot|Kamdot]] || (EN)
 +
|}
  
 
=See also=
 
=See also=
 
*[[:Category:Ryzom Team]]
 
*[[:Category:Ryzom Team]]
 
*[[Guild:Event Team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds.
 
*[[Guild:Event Team]], the [[Guild:Level-Design|Level-Design]], [[Guild:Lore Team|Lore Team]]. guilds.
−
*[[CSR]]
+
*[[Customer Support Representative|Customer Support Representative (CSR)]]
 
<noinclude><br />
 
<noinclude><br />
 
<br />
 
<br />
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[[Category:Special Guilds|Gardiens de l'Atrium]]
 
[[Category:Special Guilds|Gardiens de l'Atrium]]
 
[[Category:Gameplay]] [[Category: Ryzom Team|G]] [[Category:Support Team]]
 
[[Category:Gameplay]] [[Category: Ryzom Team|G]] [[Category:Support Team]]
−
[[de:Gilde:Atrium]] [[en:Guild:Atrium]] [[es:Gremio:Atrium]] [[fr:Guilde:Atrium]] [[ru:Гильда:Atrium]] Guild:Atrium}}</noinclude>
+
[[de:Gilde:Atrium]] [[en:Guild:Atrium]] [[es:Gremio:Atrium]] [[fr:Guilde:Atrium]] [[ru:Гильда:Atrium]] {{last version link|Guild:Atrium}}</noinclude>

Latest revision as of 23:04, 27 October 2021

Guild Amber
Atrium (GM) guild.png
Atrium
Leader Tykus
Hall Atys
Nation Neutral
Faction None
de:Gilde:Atrium•
en:Guild:Atrium•
es:Gremio:Atrium•
fr:Guilde:Atrium•
ru:Гильда:Atrium•
 
UnderConstruction.png
Translation to review
Don't blame the contributors, but come and help them 😎

Reference text ( Maintained text, used as reference ) :
Notes: (Leda, 2021-10-27)

Logo de Ryzom

Mat-oeil.pngAtrium is the guild of the customer support team (CSR, Customer Support Representatives) and Game Masters (GM, Game Masters).

The guild in history:

2483
Rebuilding the multiracial guild of Guardians of the Atrium.
2525
The Ryzom team is divided into more specialized teams, although contributors may belong to more than one of them. The Guardians of the Atrium. are replaced by the guild Atrium .

Description

The members of this guild are in charge of providing technical support to the players, and of enforcing the rules of the game;

Technical Support (CSR)

  • The Technical Support intervenes in case of problems in game (blockage in the scenery, bugs, harassment, etc...).
  • It's members answers questions that players may have (via the /who GM or ticket system).
  • They provide technical support via eMail, ingame (tell, /t) or Ryzom chat
  • They notice and report bugs, complaints, opinions, suggestions from players to the developers and/or the Ryzom Team...
  • They monitor the server, and report malfunctions to SysOps.

Game Masters (GMs)

  • They monitor the players in order to detect possible exploits (cheating) or bad behaviour: insults, excessive harassment outside the role-playing game...
  • They can also ensure that the Animations run smoothly.

Roles and ranks in the support team [1]

Guide
They are the entry point for all support requests.
Their role is to handle all requests (tickets and tell) and to answer online.
They have all the necessary tools to direct your request to the right people/services.
Veteran Guide (VG)
Veteran Guides are experienced guides. They perform the same tasks as the guides, they are also allowed to settle conflicts between players, monitor the server for any problems or misbehaviour (see the Ryzom Code of Conduct).
Game Master (GM)
Their role is to take care of tickets that the Guides and Veteran Guides cannot resolve and settle major conflicts.
Senior Game Master (SGM)
They are the supreme (or almost supreme) authority for the server. He settles conflicts as a last resort and takes care of tickets that others cannot handle.

Contact a CSR/GM

Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour
  • Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
  • Have you read the Ryzom Code of Conduct? the code on the forum

In Game

  • Chat: first make sure a service representative is present by typing the command: /who gm
    • If yes, proceed as with another player: /tell <GMName>.
    • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
  • Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

By E-mail

Want to join the team?

Being part of the support team allows you to have more impact on the game than just being a player. Moreover, you can benefit from a free subscription to Ryzom.
Here again see the conditions and formalities on the Forum: Forums » GENERAL » Support team
⇒ Contact Tamarea ( follow the link for her contact information, after reading the article in the previous forum).

Active Members

(Follow the link for contact information)

Support Manager : Tykus SGM.
SGM Aileya (DE - EN)
Boar (DE - EN)
Emiro (DE - EN)
Iribulin (FR - EN)
Jadeyn (FR - EN - DE - ES - RU)
Tykus (FR - EN)
GM Valhoell (DE - EN - ES - FR - RU)
Wrox (DE - EN)
VG Kamdot (EN)

See also



  1. ↑ Customer Support Representative


Last version 2021-10-28•ᐒ
Retrieved from "https://en.wiki.ryzom.com/w/index.php?title=Guild:Atrium&oldid=46656"